At Home Instead Bedford, we’re thrilled to share some truly exciting news – we have been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC)!
At Home Instead Bedford, we’re thrilled to share some truly exciting news – we have been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC)! This is the highest accolade a care provider in England can achieve, and we are immensely proud to join the small percentage of care services that have reached this milestone.
This recognition is a testament to the dedication, passion, and hard work of our entire team over the past 10 years. Since opening our doors, we have been committed to delivering care that not only meets but exceeds expectations, and this achievement reflects the high standards we strive for every day.
The CQC is the independent regulator of health and social care services in England, and their inspections are designed to ensure providers are delivering safe, effective, caring, responsive, and well-led services. An ‘Outstanding’ rating indicates that the service is performing exceptionally well in these areas.
When inspecting Home Instead Bedford, the CQC highlighted several areas where our service goes above and beyond:
Reflecting on this achievement, our owner, Mamuna Karim, shared her pride and gratitude:
“Achieving an ‘Outstanding’ rating has been a long-term goal for us, and it’s an incredible feeling to see our efforts recognised in this way. From the beginning, our mission has been to provide the very best care to our clients, enabling them to live independently and with dignity in their own homes. This milestone is a reflection of the hard work and dedication of our entire team.”
An achievement like this is only possible with the support of an exceptional team, and we are incredibly fortunate to work alongside some of the most dedicated and compassionate individuals in the care sector.
Our Care Professionals are at the heart of everything we do. Every day, they go above and beyond to make a difference in the lives of our clients, providing not just practical assistance but also companionship and emotional support.
Behind the scenes, our office team, led by our Operations Manager, plays a crucial role in ensuring that everything runs smoothly. Their commitment to upholding our high standards and supporting our Care Professionals is invaluable.
The CQC’s report included glowing praise for our service. Stuart Dunn, CQC Deputy Director of Operations in the East of England, said:
“When we inspected Home Instead Bedford, we found a care agency delivering an outstanding person-centred service, where the unique needs and aspirations of each person shaped their care.
It was impressive to see the culture of openness, empathy, and inclusion that leaders had created, which ensured people using the service, and their families, were consistently involved in planning their own care.”
We are deeply humbled by these words and remain committed to building on this success to continue providing the highest quality care to our clients.
For us, an ‘Outstanding’ rating is not just a badge of honour – it’s a responsibility. It’s a promise to our clients and their families that we will continue to deliver care that is compassionate, professional, and tailored to their individual needs.
We understand how important it is to trust the people who care for your loved ones. That’s why we remain focused on creating meaningful connections, ensuring continuity of care, and supporting clients to live independently in the comfort of their own homes.
While we are incredibly proud of this achievement, we know there’s always room for improvement. This recognition inspires us to keep raising the bar and to continue finding new and innovative ways to support our clients and their families.
To everyone who has supported Home Instead Bedford over the years – whether you’re a client, a family member, or part of our team – thank you. Your trust, feedback, and encouragement mean the world to us, and we are honoured to serve our community with care and compassion.
If you’re interested in learning more about our services or the CQC’s inspection, please don’t hesitate to get in touch. Whether you’re seeking support for a loved one or simply want to understand more about how we work, we’re always here to help.
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