Personal Care in Bournemouth & Christchurch

The caregivers are a lifeline to my Uncle and myself. All the caregivers seem to genuinely care for the service user. I feel confident knowing they visit daily and will contact and feedback any concerns or information I need to know. This is so important due to my Uncle hearing loss we are unable to contact him on the phone and not living nearby we can’t just pop in. The client family portal is great for keeping up to date with progress. My Uncle recently lost his pet bird Perky that was at least 15-years-old. The caregiver was compassionate and buried Perky in the garden for my Uncle. The management keeps me updated on any changes including if new caregivers will be going and also complete regular reviews with the family to ensure everyone is happy.

Mum has Alzheimer’s, and we wanted to keep her in her own home for as long as possible; so Home Instead was the ideal solution. The staff are all friendly and very professional. We have two carers who cover Mum’s care over the week. Initially Mum was unsure about having anyone come into her home to help, but she soon settled down and seems to enjoy their company each day. It is a great comfort for us to know she is having a good meal each day, is taking her medication, and household chores are being undertaken. They have even done a little shopping for Mum, while it has been difficult for us to visit due to coronavirus. Mum’s hearing is not good, so it is not possible to have a telephone conversation with her, so it is reassuring to read the daily visit reports and know that all is well. If anything is wrong, they make contact immediately, and we decide the best course of action to take for Mum.

The carers are really good with Dad as they have to put up with him quite often having no clothes on and some very unpleasant mess to clean up at times, but they do it all with good humour and thoroughness.
Recently I had to give up my three visits a week at short notice to look after my husband and also self isolate due to the covid virus. The office staff could not have been more helpful in covering for me until we all get over this horrible time, and I can restart my visits.
The carers who come to Dads are very caring and look after him as if he was one of their family.

Home Instead caregivers have done a wonderful job in caring and supporting my mum over the last few months, not only because of the COVID-19 lockdown situation but just as the lockdown came into place Mum had an operation so they had to support the six to eight weeks recovery period which required gradual changes to the care/support needed as the weeks went on. Recovery went well then Mum had a small fall which meant Mum lost confidence, the caregivers have gradually built her confidence up. They have been there when we need them to be with Mum and had no problems with the service provided.
The office staff and management have been fabulous too with managing the changes, even at short notice before/after the operation, they have also kept me informed when Mum has down days so I am aware not just via the family portal but contacting me directly.
Overall Home Instead are doing a great job and has taken the pressure off me during these unusual times, I wouldn’t hesitate to refer them to others.

My grandmother has been having Home Instead for several years and they have been very flexible when she has required more and less care due to illness. She is 93 years old and is looking so well and I put this down to the care and kindness that she receives from the caregivers that visit her daily.

My mother has been with Home Instead for a few years now and has been fortunate to have had the same carers for the last two years with the occasional stand-in when her regular carers are not available. Mum has been very satisfied with them all and naturally has become friends with her regular carers who do go the extra mile for her. Mum has great respect and trust in her carers which gives me peace of mind since I do live quite a distance from her. Mum could not live in her own home without the carers and looks forward to their visits. I have also got to know the carers during my regular visits and I have found them to be very professional, obliging and approachable. It is good to know that the manager does her regular review visits and Mum feels very comfortable discussing her care and requirements and is quite amenable to have any extra time if needed. I have updates from the manager who keeps me in the loop and I do contact her if I have any concerns or emergencies.

Carers are very nice, competent and have a good work ethic. They arrive on time and stay the allotted time and always consult with my mother regarding the tasks and help she requires. She feels very comfortable with her carers and because she knows the same members of staff will be attending she is less anxious than if different people keep turning up, as happens with many other agencies. Also, the management staff have been attentive and responsive in providing a service that suits my mother’s needs. I have no reservation in recommending Home Instead to others.

I have one main carer and 3 other carers all who have been excellent in providing my lunches, and when necessary personal care as well as helping with duties around the home. In addition to what they do for me, they have all been good company which is important to me as I am often alone all day while my wife is away working. The office staff have been very accommodating of any changes in the care schedule I might request and have informed me if there are any changes from their end due to sickness or holidays etc.

Both my mother and myself are very pleased with the support from the Home Instead CareGivers. They are punctual, friendly and keen to help my mother live as independent a life as possible. The agency has worked very hard to ensure that continuity of care is provided by a small team of CareGivers. Although not cheap, the standard of care is excellent.

For the past 3 years, Home Instead have enabled Mum to maintain an independent life in her own home. Her team of CareGivers has remained remarkably constant; all are professional in their outlook and provide mum with friendly companionship while taking care of her needs. The Management Team and methodology at Home Instead inspires confidence that the company will provide a measurably high standard of care into the future.

All the carers have been very professional, very caring and friendly. I feel very happy and reassured they are there every day.

The care staff are reliable, punctual and provide a good level of personal care. They are kind and understanding. The office staff communicate well and are helpful with any problems.

First class service provided by mature staff who genuinely seem to care for and have the interests of their clients and family at the forefront, who are in turn managed by a group of professional staff.
My father wouldn’t manage without them and probably wouldn’t wish to.
He always looks forward to their arrival.

I have found this an excellent service. The carer is always on time and very sensitive to changing situations and moods of the client. Although the main request for help was for personal care, this is sometimes found to be impossible on account of the client being unable or reluctant to respond. In this case, a flexible approach and willingness to adapt to whatever task needs assistance has always been given in a very friendly and pleasant manner. The carer has also been alert to changes in the physical condition of the client, such as detecting urine infection, potential sores, painful areas etc which has been much appreciated.

Home Instead Senior Care stepped in immediately to provide additional care when my mother had a fall earlier in the year and I can’t thank them enough for helping the family through a very difficult period with their continuing support mum remains in her own home where she wants to be and they treat her with respect and courtesy.

Home Instead are expensive as some other providers (twice the cost of some others) but service is of a high quality and very reliable which is what is important to us.

Due to my mother’s care package, it would be useful for us if Home Instead provided ‘partial hours’ as well as hourly visits. While

we understand the logistics this might bring for the agency sometimes my mother does not need a full hourly visit. This brings financial implications around her care package, social care benefits and contributions. For example, 4 visits per week spread over 2×1 hour and 2x30mins would meet our needs rather than having to pay for 4 one hour visits. For this reason, we score lower for ‘value for money’ – this does not relate in any way to the caregivers who are some of the best we have experienced. On the occasions when I have contacted the office staff are friendly, helpful, and communication is very good.

I have been in the care of Home Instead for about two years at two or three different residences. My impression of their services is very favourable indeed. Their carers are well equipped with the base skills necessary for their work but they also had a wide ‘hinterland’ of their experience, which makes them interesting and, in fact, fun to be with. Recent careers for me have included a retired banker from the Far East and someone with immense local knowledge of Hampshire.

We are very impressed with the efficiency of the service and the care you take in every aspect. Whenever I need to contact Home Instead, the people deal with the issue quickly and in a friendly manner. We have a fantastic carer whose visits are the highlight of our mum’s week.
I have recommended Home Instead to my husband and he and his parents met with a manager from another branch a couple of days ago, with a view to having help in their home

Home instead offered the support we required for my mum. All the staff are friendly, caring , and understanding of our position and have delivered an excellent service. My mum looks forward to her visits from her “ ladies” and has a lovely friendly relationship with them. I wouldn’t hesitate to recommend this service to anyone.

Home Instead continue to provide a high-quality support package for my care needs. The caregivers and office support team make the world of difference to help me on a daily basis.

We were really pleased with the standard of care provided by our mum’s carers over the last four years.
They were a great support to our mum and also to us during this time.
They particularly went above and beyond our expectations when our mum was recently discharged from the hospital.
They were more than just carers to our mum and really became friends to her as well.

My wife was treated with dignity and patience at all times by your carers who became almost family members.
The carers at all times dealt with their tasks with great professional care and good humour.
My family and I were very grateful for the continual interest your carers showed in looking after her.

Home Instead has recently provided a fantastic service to my mother, who needed home care because of deteriorating Alzheimer’s. From the moment of contact, they were efficient and caring, assessing needs and quickly organising home visits whilst staying in good contact via the app and phone calls. Mum’s carers were kind and helpful, whilst being a much-needed company. The whole team were also very understanding and knowledgeable in dealing with dementia as well as being compassionate to quickly changing health. A huge thank you to you all for your support over a very difficult six months.

It was nice to have help and care in my own home after my operation. I looked forward to the company each day (Monday – Friday). Six weeks soon passed and I would use them again, when needed.

Home Instead (Bournemouth) have been a godsend for me as I live 300 miles away from my dad, who was struggling on his own.
I have nothing but praise for all their staff, from the office to the carers. Nothing was ever too much trouble and the communication with me was fabulous. Thank you, especially to Dads favourite.

My dad received excellent quality care over the years from Home Instead. As well as being so helpful and supportive to my dad, the carers were always so very kind and for this I will always be so grateful.

Home Instead (Bournemouth) has provided a very reliable and exceptional service during the two years they looked after my mum.
We have so appreciated Home Iinstead. They made our move to the area so seamless and worry free. They were able to pick up caring for Mum straight away at a high standard. They have all worked so hard to provide the very best care for Mum, despite her challenging behavioural eccentricities! They were able to adapt seamlessly when needed. Communication was excellent always paying attention to detail.
I would have no hesitation recommending Home Instead to anyone as a ‘rolls Royce’ option in the area.
Thank you so much for your patience and kindness.

Home Instead (Bournemouth) were a massive help not only to my parents but myself. Given I live in Australia trying to look after two ageing parents remotely was becoming harder and harder. The team from Home Instead were fantastic in terms of their professionalism and also in the way they communicated with myself. Sadly my fathers health deteriorated rapidly making things very difficult but the team remained flexible and very helpful. I cannot recommend the team from Home Instead (Bournemouth) highly enough. I am very grateful for everything they did for my parents.