Our team provide professional, compassionate care.

Home Instead Brentwood, Billericay and Upminster was set up by Steve Willoughby and his wife Claire as part of the national Home Instead family.

We aim to provide the support needed for loved ones to retain their independence and remain in their own home for as long as possible. Whether you are enquiring about services for yourself or a family member or friend we are always happy to help.

A man in a light blue shirt and a woman in a blue top smile against a gray background. - Home Instead

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

I am responsible for the overall management of our business providing leadership and direction. I also support our team with the various events that we hold in the community. I am chairman of Brentwood Ageing well group and sit on the steering committees
Steve Willoughby
Managing Director
I joined my husband in the business in December 2013. I took on the role of the Registered Manager and in my first two years achieved my level 5 Diploma in Health and Social Care. It was a complete career change, but I haven’t looked back.
Claire Willoughby
Director of People
I am responsible for the day to day running of our Client Services team. We ensure that our clients are kept safe in their own homes and that their beliefs and wishes are listened too.
Kim Evans
Registered Care Manager
I am responsible for all training provided by our company. I also undertake the first supervisions of our new Care Professional’s and ensure that their journey with us is smooth and supportive, guiding them through the Care certificate. I also keep our training programme.
Gill Wilder
Training Development Supervisor
I am responsible for the wellbeing of our Care Professionals, including conducting supervisions and support visits. I also have various general administration tasks including payroll and assisting with client invoicing and recruitment.
Laura Wickham
Care Professional Supervisor
My main responsibility is to have regular meetings with our clients and family members to review their service and update their Care Plans. This ensures they continue to experience person centred care with their changing needs from our wonderful Care Professionals.
Max Brown
Client Services & Quality Assurance Supervisor
I am responsible for coordinating new clients and new Care Professional schedules. Within my role I am also responsible for Care Professional’s holidays and their availability. Ultimately ensuring that all clients and Care Professionals are happy.
Rebecca Coffill
Care Coordinator & Live in Care Supervisor
I am responsible for scheduling services and making sure all services are covered by our Care Professionals. My other responsibilities are checking our business email address throughout the day.
Lucy Denham
Scheduler
My journey as Weekend On Call Co-Ordinator at Home Instead is relatively new, but from the outset I was made to feel very welcome and part of the team. I am on hand to offer help and support to our clients, families and my Care Professional colleagues.
Nicola Lewis
Weekend Care Coordinator
The professional management of on-call weekend cover. This entails liaising with Care Professionals, clients and family members, and with occasional interaction with external agencies or emergency services.
Julie Bell
Weekend Care Coordinator

I would like to thank you and your team for going above and beyond for them both over the past 5 years. All your care professionals provided excellent care and support to Mr & Mrs T from shopping to cleaning the house and providing 2 meals a day. They helped in their desire to stay in their own home for as long as possible. Without your personal support and dedication they would have needed to go into a care home well before now.
Marge (Client family member)
Jane is very happy with Yvonne and her mum is happy with her going in and it gives her great reassurance knowing this when she is at home in Exeter.
Jane (Client family member)
Tina was introduced to a new client last week, it was obvious she had read the care plan and knew details about the service and the client. Also, Tina was very calming and put the client at ease.
Mary (Client family member)

Brentwood, Billericay and Upminster

Unit 9, Suite B, Stubbers Farm,
Mountnessing Road,
Blackmore,
CM4 0NX

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Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Brentwood, Billericay, Upminster, Shenfield, Ingatestone, Doddinghurst, Queens Park, Kelvedon Hatch, Hutton, Ramsden Heath, Ingrave, Great Burstead, West Horndon, Herongate, Crays Hill, Ramsden Bellhouse, Bulphan, Margaretting, Noak Hill, Warley, Little Burstead, Havering's Grove, Cranham, Coxtie Green, Fryerning, Little Warley, Tye Green, Cooksmill Green, Clapgate, Norton Heath, Brook Street, Great Warley, Horseman Side, Navestock Side, Downham, Crow Green, South Weald, Childerditch, Stondon Massey, Mill Green, Blackmore, Handley Green, Margaretting Tye, South Green, Padham's Green, Stock, Sunnymede, Corbets Tey, Hutton Mount, Pilgrims' Hatch, Mountnessing, North Ockendon, Buttsbury, Pot Kilns, Radley Green, Nine Ashes, Sabine's Green, Elkin's Green, Molehill Common, Preaching Cross

If your town doesn't appear above please check the postcodes below to see if we cover your area.

RM3 9, CM14 4, CM13 2, CM12 0, CM15 9, CM12 9, RM14 1, CM13 1, RM14 2, CM11 2, CM14 5, RM14 3, CM15 0, CM4 0, CM15 8, CM11 1, CM4 9, CM13 3