Assessing needs & having the "care conversation"

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Deciding when it’s time to seek the support of a carer, whether for yourself or a cherished family member, can feel like navigating uncharted waters. The signs of needing additional assistance may not always be clear, and the prospect of embarking on the search for care can be daunting. This white paper delves into the nuanced considerations of identifying the “right” time for care, recognising that this journey is deeply personal and influenced by various factors such as health, mobility, and familial support structures. Within these pages, discover the tell-tale signs that signal the need for these crucial conversations about enlisting support that can pave the way for a more comfortable, fulfilling daily life for both yourself and your loved ones.

Diane Williams

Diane WIlliams , Head of Quality & Standards

I have worked with Home Instead since July 2016 as a member of the Quality Team, taking the role of Head of Quality & Standards in 2020.

Before joining Home Instead, I built a comprehensive career in the social care sector, beginning in 1991 as a frontline care worker and advancing to senior leadership roles across both private and voluntary sector businesses.

Throughout my career, I have supported diverse care groups in a variety of settings, including community, residential, nursing, and secure environments. My experience spans working with older adults, including those living with dementia; individuals with physical disabilities and complex, long-term health needs; people with learning disabilities, including autism; individuals with enduring mental health challenges; individuals with current or past substance use and those with forensic backgrounds.

In 2002, I qualified as a social worker and have since maintained my professional registration with Social Work England.