Diane WIlliams , Head of Quality & Standards
I have worked with Home Instead since July 2016 as a member of the Quality Team, taking the role of Head of Quality & Standards in 2020.
Before joining Home Instead, I built a comprehensive career in the social care sector, beginning in 1991 as a frontline care worker and advancing to senior leadership roles across both private and voluntary sector businesses.
Throughout my career, I have supported diverse care groups in a variety of settings, including community, residential, nursing, and secure environments. My experience spans working with older adults, including those living with dementia; individuals with physical disabilities and complex, long-term health needs; people with learning disabilities, including autism; individuals with enduring mental health challenges; individuals with current or past substance use and those with forensic backgrounds.
In 2002, I qualified as a social worker and have since maintained my professional registration with Social Work England.