This whitepaper offers a concise overview of complex care, aimed at families of elderly individuals requiring specialised healthcare. It explains complex care as a coordinated, person-centred approach that integrates medical, behavioural, and social services. The whitepaper, covers what a complex care plan and complex care assessments are as well as the benefits of complex care. Alongside these key topics, readers will find practical guidance and learnings to help them navigate the complexities of care, making it an essential resource for those who need care and their families.