An introduction to complex care
Learn more about complex care in our new whitepaper
This whitepaper offers a concise overview of complex care, aimed at families of elderly individuals requiring specialised healthcare. It explains complex care as a coordinated, person-centred approach that integrates medical, behavioural, and social services. The whitepaper, covers what a complex care plan and complex care assessments are as well as the benefits of complex care. Alongside these key topics, readers will find practical guidance and learnings to help them navigate the complexities of care, making it an essential resource for those who need care and their families.
Diane WIlliams , Head of Quality & Standards
I have worked with Home Instead since July 2016 as a member of the Quality Team, taking the role of Head of Quality & Standards in 2020.
Before joining Home Instead, I built a comprehensive career in the social care sector, beginning in 1991 as a frontline care worker and advancing to senior leadership roles across both private and voluntary sector businesses.
Throughout my career, I have supported diverse care groups in a variety of settings, including community, residential, nursing, and secure environments. My experience spans working with older adults, including those living with dementia; individuals with physical disabilities and complex, long-term health needs; people with learning disabilities, including autism; individuals with enduring mental health challenges; individuals with current or past substance use and those with forensic backgrounds.
In 2002, I qualified as a social worker and have since maintained my professional registration with Social Work England.
Before joining Home Instead, I built a comprehensive career in the social care sector, beginning in 1991 as a frontline care worker and advancing to senior leadership roles across both private and voluntary sector businesses.
Throughout my career, I have supported diverse care groups in a variety of settings, including community, residential, nursing, and secure environments. My experience spans working with older adults, including those living with dementia; individuals with physical disabilities and complex, long-term health needs; people with learning disabilities, including autism; individuals with enduring mental health challenges; individuals with current or past substance use and those with forensic backgrounds.
In 2002, I qualified as a social worker and have since maintained my professional registration with Social Work England.