Chesterfield PEAQ Survey Results: Compassionate Care + 100% Client Satisfaction!
Home Instead Chesterfield celebrates excellent client and Care Professional feedback, with 100% client recommendation.
We’re incredibly proud to share the results from our recent PEAQ survey.
With a 100% recommendation rate from clients, it’s clear that our team’s commitment to personalised, compassionate care is making a real difference in our community.
Our Care Professionals are compassionate and dedicated; 100% of them feel confident in their ability to meet clients’ needs and motivated to do their best work.
Client Feedback: A Testament to Quality and Compassion
We are grateful for the kind words from our clients, who have shared their experiences with us.
Laura shared her appreciation for the personalised care her dad receives:
“My dad has been having twice-weekly visits to help him get out and about. The staff who visit him are all aware of his needs in advance, and he has a small team who support him, so they all know him well. He always comes back in a better mood after spending time away from home and being positively engaged. I would highly recommend Home Instead. They are a great care company.”
Clare spoke highly of our team’s compassion:“All the carers who are supporting my parents are very caring, compassionate, and attentive to their needs. We, as a family, are very happy with the care provided.”
Debra praised our adaptability: “Home Instead has provided brilliant care since the very first visit. Not always plain sailing, but they have adapted so well to the changing needs of my friend and are readily available to discuss any such changes. They are, in my experience, an extremely caring, trustworthy, professional organisation, and I would highly recommend them to anyone in need of care.”
Fiona shared her gratitude for the care her father received:
“Home Instead looked after my dad so very well. The carers were kind, compassionate, and really cared about, and for, dad. They made such a difference to his life.”
Dave described how our carers connect with his wife:
“The carers are friendly and professional, and try to engage with my wife, who has dementia and is bedridden. Some of them also sing to her and read stories and rhymes. They all try and make her relaxed and comfortable.”
Responses from Our Client Survey:
– 100% of clients would recommend Home Instead to others.
– 100% of clients rate the overall quality of our service as excellent.
– 97% of clients say Home Instead makes them feel safe during visits.
– 97% of clients say we adapt to any changes in their needs to continue providing effective care.
– 97% of clients say the Home Instead office team takes appropriate measures to ensure their safety and well-being.
– 94% of clients say we have an excellent understanding of their care needs.
Care Professional Feedback: A Team That Cares
The feedback from our Care Professionals is just as impressive. Here’s what they had to say:
- 100% of Care Professionals feel motivated to do their best work.
- 100% of Care Professionals feel confident in their ability to meet their clients’ needs.
- 97% of Care Professionals have access to the training they need to do their job well.
- 97% of Care Professionals feel they are treated fairly regardless of race, gender, age, ethnicity, sexual orientation, or other differences.
- 94% of Care Professionals are well-matched to their clients.
- 94% of Care Professionals are proud to work for Home Instead.
- 94% of Care Professionals would recommend Home Instead’s services.
Our Care Professionals are passionate about their work and dedicated to providing exceptional care. They feel supported, valued, and empowered to make a real difference in the lives of their clients.
Looking Ahead to 2025
As we move forward in 2025, we remain 100% committed to continuing to provide the best possible care for our clients and supporting our Care Professionals in their growth and development. We are excited about the future and the positive impact we will continue to make in the Chesterfield community.
Thank You for Your Continued Trust & Support
We want to extend our heartfelt thanks to our clients, Care Professionals, and the wider community for your ongoing trust and support over more than 13 years. Your feedback allows us to continuously improve our services to meet your needs.
If you or a loved one need support, don’t hesitate to get in touch with us at 01246 580187. We’re here to help!
Join Our Team:
Looking for a rewarding, flexible career where you can make a real difference? Becoming a Care Professional with Home Instead Chesterfield means joining a supportive team that values your dedication and personal touch. You’ll have the chance to help others while enjoying a fulfilling career.
