Please take a read of our most recent open letter that was sent out to all staff here at Home Instead West Lancashire and Chorley - regarding recent audit checks
Open Letter Service Quality 4th September 2024
To All Staff,
I wrote to you all in July to inform you that our Home Instead National Office team would be conducting our annual Franchise Standards Audit, commencing on 6th August 2024.
As in previous years, the National Office Franchise Standards Audit covered our entire business, ranging from: operations, compliance – to all UK Gov regulatory requirements, finance, and HR including complaints and grievances (available on your MLC account, under documents).
I am delighted to confirm that following detailed and lengthy scrutiny of Care Pro and Client files, coupled with remote access of our back-office systems in “birdie” and “My Learning Cloud”, Home Instead West Lancashire and Chorley were deemed totally compliant in all areas of our operation.
We welcome the regular Home Instead Franchise Standard Audit, as we do with all inspections from National Office and or all UK Gov regulatory bodies involved in care.
Having now been successfully supporting our clients for over thirteen years, you can imagine that during that time, numerous Home Instead and UK Gov regulatory bodies have visited our premises and conducted detailed and thorough inspections, including the CQC who also now conduct arm’s length reviews on some occasions and we remain immensely proud of both our former and current staff who have consistently delivered high quality care services on behalf of our lovely clients and ensured that we remain compliant with both UK Gov and Home Instead standards.
We look upon such visits and audits as positive, and they feature as part of our continuous improvement plans, remaining ready at any time to fully cooperate with and support our National Office team as we do all UK Gov regulatory bodies.
Can I take this moment to thank those staff members who directly supported this year’s successful National Office audit and everyone who helps deliver our high quality care and support services each and every day, trying to ensure that our wonderful clients remain safe and secure, in the familiarity and comfort of their own home, for longer.
Kind Regards
Rebecca Davies
Registered Care Manager