Client Success Story: Jeff and Annis' Journey with Home Instead Cleveland
Explore Jeff and Annis' journey with Home Instead and hear how home care has helped them remain independent in their own home.
Providing Personalised Care and Support in Hartburn, Stockton
For Jeff and Annis, living independently in their home in Hartburn, Stockton, has always been a priority. However, as time went on, they realised they needed some extra support with everyday tasks to continue enjoying their lifestyle. That’s when they turned to Home Instead Cleveland.
Finding the Right Support
More than a year ago, Jeff and Annis sought assistance with household tasks, shopping, transportation, and trips into the local community. They wanted a service that could provide them with reliable and compassionate care while respecting their independence. After careful consideration, they chose Home Instead Cleveland—and they haven’t looked back since.
Well Matched
From the very start, the couple noticed the high level of professionalism and care provided by the team. “We really couldn’t have chosen better-suited and matched carers if we picked them ourselves,” they shared. This perfect pairing of care Professionals made a significant difference in their comfort and confidence in receiving support.
Beyond the care team, the office staff at Home Instead also played a crucial role in ensuring seamless service. Whether they had questions or needed to adjust their visits, Jeff and Annis found the office team to be helpful, responsive, and genuinely dedicated to their work. “Everyone is focused on doing their job, and we can tell they are doing a job they want to do,” they added.
Flexible and Evolving Care
Initially, Jeff and Annis started with just a couple of visits a week. However, as their needs evolved, so did their care plan. They gradually increased to four visits a week to ensure they had the right level of support.
Going the Extra Mile
What truly set Home Instead apart for Jeff and Annis was the willingness of the carers to go beyond standard care. From assisting with outdoor maintenance jobs to helping put up curtains throughout the house—support that extended beyond just personal care or companionship. “They’re still up too!” Jeff and Annis joked, highlighting the lasting impact of the team’s efforts.
A Recommendation from the Heart
Jeff and Annis are grateful for the support that allows them to continue living independently. When asked if they would recommend Home Instead, their response was clear: “We are really happy with them and would recommend them!”
At Home Instead Cleveland, stories like Jeff and Annis’ reinforce our commitment to providing tailored, compassionate care that makes a real difference in people’s lives. If you or a loved one are looking for a trusted care provider in the Stockton area, we’d love to help you find the right support.