In Safe Hands: Our Clients and Care Professionals Tell Us How We Did in 2024
Home Instead Dartford celebrates excellent PEAQ results, reflecting their commitment to exceptional home care and support for both clients and Care Professionals.
We pride ourselves on delivering exceptional care and providing a supportive workplace for our deserving Care Professionals. The results from our PEAQ Client and Care Professional Surveys reflect our continued commitment to compassionate, personalised care.
Client Survey Highlights: Safety, Compassion, and Communication
Our clients’ feedback demonstrates the high quality of care they receive:
100% of clients feel safe during visits, reflecting the trust they place in our Care Professionals.
100% of clients reported that their Care Professionals arrive on time, demonstrating reliability and respect for schedules.
100% of clients rated the overall quality of service as excellent, a testament to our dedication to meeting and exceeding expectations.
94% of clients feel changes to their schedules are always communicated in advance, ensuring transparency and peace of mind.
We put our clients’ happiness and wellbeing at the centre of everything we do – and it shows in our results.
Care Professional Survey Highlights: Motivation and Support
Our Care Professionals are the heart of our service, and their feedback reveals a highly engaged, well-supported team:
100% of Care Professionals feel confident in their ability to meet clients’ needs, thanks to thorough training and preparation.
100% satisfactionwith the tools and equipment provided to do their job safely and effectively.
98% Engagement Score: This remarkable score reflects the dedication and passion of our team, exceeding the national average by 10 points.
97% of Care Professionals believe the leadership team creates a positive and collaborative environment.
Our Care Professionals are proud to work for Home Instead Dartford, report high levels of motivation in their work, and enjoy caring for clients they are personally matched with.
A Culture of Purpose, Pride and Inclusion
Creating a welcoming and inclusive environment is important to us:
100% of Care Professionals understand how their work contributes to Home Instead’s mission, inspiring a sense of purpose and pride
92% satisfaction with diversity and inclusion, ensuring that everyone feels respected and valued.
The survey results reflect the exceptional care and support that define Home Instead Dartford. From prioritising client safety to empowering our team with training and resources, we continue to set the bar high!
Huge Thanks!
As we step further into 2025, we remain committed to enhancing the lives of both our clients and Care Professionals. Our team’s dedication and hard work continue to make a meaningful difference in the community, and we are eager to build on this success.
By listening to your feedback, we will keep delivering the compassionate, high-quality care that our clients deserve. A heartfelt thank you to our clients, Care Professionals, and the Dartford community for your ongoing trust and support.
Looking for a New Career?
If you’re seeking a rewarding career where you can make a real difference, consider joining our friendly, supportive team. With flexible hours, excellent training, and the opportunity to brighten lives every day, becoming a Care Professional with Home Instead Dartford is a truly fulfilling experience.
Call us today at 01322 923750to learn more about our services or explore exciting career opportunities. We’d love to hear from you!