Above and Beyond: Dudley and Sandwell South Celebrates PEAQ Success
Home Instead Dudley and Sandwell South celebrates outstanding PEAQ results, reflecting the dedication of their Care Professionals and the quality of home care they provide.
We’re absolutely thrilled with the fantastic results from the 2024 PEAQ survey!
PEAQ, which stands for Pursuing Excellence by Advancing Quality, is an annual survey that collects valuable feedback from our clients and Care Professionals. This helps us understand where we’re doing well and where we can continue to improve, ensuring that we’re always providing the best care possible to our clients.
Why It Matters
This survey isn’t just about us showing how committed we are to providing excellent care. It’s a helpful tool that keeps us on track with the high standards we strive to meet. We believe happy and supported Care Professionals make the biggest difference in the lives of our clients, and we’re so pleased to see that reflected in the feedback.
What Our Clients Say
In the recent survey, Home Instead Dudley and Sandwell South received glowing reviews from both clients and their families. Here are a few testimonials that reflect the dedication and compassion of our team:
- Sue Cherrington shared, “Not only wonderful care for Dad, with mixed dementia, but I know Mom is well cared for too, and feel if there were issues with Mom, I would be notified. Can’t thank staff enough for their support.”
- Jo Rox said, “Extremely well-organized company who provide excellent carers who look after every need for my mum. The carers are friendly, helpful, and always go above and beyond to ensure my mum is happy and well cared for. I feel like my mum is in very good hands when I’m not around.”
Brenda Cook expressed, “Loyalty, professionalism, and kindness—goes beyond duty.”
What Our Care Professionals Say
The feedback from our Care Professionals has been just as amazing. Here are a few highlights:
- “I love my job, I love my clients, and I have a fantastic relationship with my management team. It’s just perfect.”
- “The whole team is so supportive of each other, always there if you need them, for personal or professional problems.”
- “I don’t feel like I’m just another number! I love my job because it’s made so much easier with the support we have from each other, office staff, and management. Home Instead Dudley is the way all caring should be done. Proud to work for them.”
- “Being part of something that brings so much help and happiness to people who need help is incredibly rewarding.”
Looking Ahead in 2025
As we look forward, we’re more focused than ever on continuing to improve the care we provide. We’re incredibly proud of our team’s hard work and the positive difference we’ve made in so many lives.
Thank You for Your Continued Trust
We want to extend a heartfelt thank you to our clients, Care Professionals, and the wider community for your trust and feedback. It’s because of your support that we’re able to continue evolving and offering exceptional care.
If you or a loved one need support, don’t hesitate to get in touch on 01384 259723. We’re here to help!
Want to Work in a Rewarding, Friendly Environment?
Looking for a profession where you can truly make a difference? Becoming a Care Professional with Home Instead Dudley and Sandwell South means joining a warm, supportive team that values your hard work and dedication. You’ll get to help others while enjoying a rewarding, flexible career.