Home Help & Housekeeping in Dudley and Sandwell South

Loyalty, professionalism and kindness and goes beyond duty

Extremely well organised company who provide excellent Care Professionals who look after every need for my mum They are friendly helpful and always go above and beyond to ensure my mum is happy and well cared for. Feel like my mum is in very good hands when I’m not around.

Have used Home Instead for many years. Carers and service always excellent

Having been recommended to Home Instead via a family member, this was the best advice. Having the same Care Professionals helped mom build a wealth of confidence in knowing who was looking after her on a regular basis and a level of trust with knowing whom was coming into her home. Mom was very pleased with the care given and that her needs were met. I would like to take this opportunity to thank you for your service and to thank Janet and Julie especially for their level of service and professionalism whilst caring for mom.Thank you so kindly for your care, patience and understanding.

From start to finish, the care received was spot on! The Care Professionals and office staff always went above and beyond to provide exceptional care and support.

My family has received first-class support in all areas from the team.
My parents received excellent care from their kind and caring team. Each Care Professional treated them with dignity and cheerfulness. The care allowed my parents to remain in their own home for much longer than they had thought possible. Our wider family has also felt well supported by the office and out-of-hours team. We are deeply grateful to you all.

The care provided by Home Instead was way beyond the job described, the care they gave to both of our parents and the support they gave to us was second to none. We can never praise the girls and boys enough.

My dad was looked after for just over a year by Home Instead. His care was genuine, supportive and friendly. There was a real desire to help him live in the best way he could.
I appreciate the level of care my dad was given but also equally appreciate the support I was given as well.

My father started using your service after suffering a stroke in the summer of 2022, after losing his wife later on that year and with his mobility decreasing he, and we as a family looked upon the extra care and support you gave us as a godsend. Dad formed a strong bond with his regular Care Professionals, for which I have the utmost gratitude. They made the remaining time he had before he passed more easier for him and us. Thank you Home Instead Dudley and all the team.

Mum was always a very independent lady, who was very proud of being able to look after herself. However, as her ability started to decline, she realised she was struggling to cope alone. Home Instead provided the perfect solution not just for Mum but also for us. The staff who assessed Mum initially were marvellous. The staff who looked after Mum on a daily basis soon became good friends and she enjoyed having someone she could talk to and share a joke with. It was reassuring for us to know she had someone she liked and could rely on. Thank you everyone at Home Instead.

We only used Home Instead for a few months because my family member sadly passed away. The Care Professionals were always punctual.  My family member was treated with dignity, compassion and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.

Home Instead Dudley visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing – to twice daily caring visits in his home. The Care Professionals were keen to help Dad and adapted well to his changing situation. The office team were very supportive, shared their knowledge, and communications were excellent.

Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we’ve known they have been taking care of our aunt and uncle and have kept us up to date with any concerns. I would highly recommend them.