More Than Just a Job: Epping Forest Celebrates Super PEAQ Results
Home Instead Epping Forest’s super PEAQ results reflect the dedication of their Care Professionals and the quality of their home care service.
We’re glowing with pride after receiving our results from the 2024 PEAQ survey!
PEAQ stands for Pursuing Excellence by Advancing Quality, and it’s an annual survey that collects genuine feedback from our clients and Care Professionals. This survey helps us understand what we’re doing well and where we can continuously improve so we can keep offering the best home care to our lovely clients.
Why It Matters
This survey is a great way to show just how committed we are to providing top-notch care. It’s also really helpful in making sure we’re meeting the high standards that both our clients and Care Professionals expect. We believe happy Care Professionals are able to offer the best care and bring joy to our clients, so we are so glad they feel valued.
What Our Clients Say
In the 2024 survey, Home Instead Epping Forest received wonderful feedback from both clients and Care Professionals. Here are a few testimonials that show the compassion of our team:
– Vera, a client of Home Instead, shared, “Over the past decade I have relied on Home Instead to care for my advancing needs. They have never let me down and met every challenge in a prompt and professional way with kindness and understanding. I consider myself very lucky to have been supported so well by such a lovely team of people, enabling me to live out my days in my own home.”
– Sian, a client’s daughter, expressed, “Home Instead Epping is a very well-run, efficient care provider. We have found them to offer a reliable and flexible service and adapt to my Father’s needs. Thank you.”
– Rachel, another daughter, shared her experience, saying, “From the word go, Home Instead have been amazing in the care of my father. They communicate well, provide updates, and are always ready to help. The balance between professionalism and care, always with a smile and a happy word for my Dad, is excellent.”
Not only did our clients leave us wonderful feedback, they also gave our service an outstanding 100% rating for quality.
95% of clients said they were ‘likely’ or ‘very likely’ to recommend Home Instead services. We often receive new client enquiries from people who say a recommendation from a current or previous client or their family led them to us.
What Our Care Professionals Say
The feedback from our Care Professionals has also been overwhelmingly positive. Here are a few of our highlights:
– “Working for Home Instead allows you to fit your lifestyle around your hours of work. I’ve been supported with excellent training, and the company is always there to help when needed.”
– “I feel supported and cared for. I love seeing the difference I make. The flexible hours and the personal connections with clients make this job so rewarding.”
– “I don’t feel like I work for Home Instead; I work with them. It’s like being part of a family. I’m 100% supported in every way.”
For all our Care Professionals, working with our clients is so much more than a job. We strive to provide genuine friendship and companionship, lend a hand and have a bit of fun at the same time.
Looking ahead to 2025, we’re focused on continuing to improve our services and care. We’re incredibly proud of our team’s hard work and the positive difference we’ve made in so many lives.
Thank You for Your Continued Trust
We want to thank our clients, Care Professionals, and the wider community for their ongoing support. It’s because of your trust and feedback that we’re able to grow and evolve in our commitment to providing exceptional care.
If you or a loved one need support, don’t hesitate to get in touch on 01992 666777. We’re here to help!
Want to Work in a Rewarding, Friendly Environment?
Looking for a job where you can make a real difference? Becoming a Care Professional with Home Instead means joining a friendly, supportive team that values your hard work and dedication. You’ll have the chance to help others while enjoying a rewarding, flexible career.