Leading at-home care provider, Home Instead Senior Care, which now has 68 offices across the UK, has developed a proprietary program, called PEAQ (Pursuing Excellence by Advancing Quality), to monitor the quality of care it delivers. Through an exclusive partnership with J. D. Power and Associates, Caregivers and clients are routinely surveyed to ensure consistent delivery of high quality service.
Commenting on the partnership, Trevor Brocklebank, CEO of Home Instead in the UK said: “We are committed to advancing quality to ensure we consistently deliver the highest levels of customer service.”
J.D. Power and Associates has a long history and much experience in the quality measurement industry. The company is recognised by many industries as the “voice of the customer.” For more than 40 years, JDPA has been providing information, tools and guidance for its clients – and, in some instances, entire industries – to improve the quality of their products and services.
“Our network of local offices is very excited about participating in this process because they know it will help them assure the highest quality of service and care for their clients,” said Trevor.
“These survey results will provide us with insight into our areas of strength as well as those areas that need attention and improvement,” continued Trevor. “We say that we provide the best quality care to our clients. Now we can actually measure and prove it.”
For more about Home Instead Senior Care, visit www.homeinstead.co.uk.