We were delighted to once again bring together our national franchise network to celebrate their passion for care at our annual conference.
Although held virtually once again, the conference was a great opportunity to share our visions for the future, whilst being able to celebrate the amazing achievements of our network over the past twelve months.
Following the theme of ‘Our Time’, the conference reflected on the network’s amazing strength and determination throughout the past year. Even though times have been challenging, our Home Instead owners and their teams continued to display an undeniable passion for what they do.
And this passion is reflected in our growth, with care hours across the network up by 18.5% over the past twelve months. Our network now employs 12,000 Care Professionals providing unrivalled, quality home care to 16,000 clients.
We celebrated the milestones across our network, with an overwhelming number of offices achieving record growth over the past year, and receiving glowing feedback from their staff in their PEAQ feedback, with exceptional levels of employee satisfaction.
Alongside this, we announced the finalists for our ‘Caregiver of the Year’, an outstanding individual whose dedication to care has really made a difference to their clients. The winner will be announced later this year.
And as a bit of fun for our franchisees, we welcomed John Courtenay, winner of Britain’s Got Talent, who wrote a bespoke song for us, recognising the growth and achievement of our network and the impact we have.
Martin Jones, CEO of Home Instead UK reflected: “Home Instead makes a difference to peoples lives, how many businesses can say that?”
Franchisees have been able to nurture and grow their businesses, even throughout unusual times, due to ongoing support from our National Office team. Support is provided in every aspect of running a Home Instead business, including changing regulations and developments in the sector, as well as with recruitment and retention.
Since being acquired by Honor in August 2021, our missions have aligned to further enhance our quality care through technology and professionalisation. Building on this, we were proud to announce at our conference that our hardworking caregivers will now be referred to as ‘Care Professionals’, reflecting the true skill and dedication they all display in their daily work.
Our conference is just one of the ways our network comes together to celebrate their achievements, share best practice and enjoy themselves. Franchisees also benefit from a strong peer support network, including regular regional meetings and referral networks between neighbouring offices.
Ruth Brown, Director of Business Development at Home Instead comments: “We all love coming together for conference; sharing news and updates, all whilst celebrating the extraordinary achievements of our franchise network.
“It has been another year of growth for our franchisees, who benefit
from our award-winning support guiding them through all aspects of running a home care business, and are therefore able to spend time building a trusted and quality reputation in their local communities. We are a premium brand, offering a premium service.
“We have welcomed some fresh faces to our network, who are enthusiastic to further our mission whilst growing their own successful businesses. But we have also said goodbye to a number of franchisees, who have enjoyed their journey with us, having established profitable businesses which really do make a difference, and gone to sell them on.”