Highest regulatory ratings

16,000+ active clients

Recommended by 97% of our clients

10,000+ carers nationwide

Home Care rating 9.7

Highest regulatory ratings

16,000+ active clients

Recommended by 97% of our clients

10,000+ carers nationwide

Home Care rating 9.7

Our Care Pros love enabling clients to get out!

Our wonderful Care Professionals love supporting our clients to have fun in their daily lives, enjoying life to the full. There isn't much our Care Professionals won't do, as long as safe and clients are fully able, trying as hard as we can to be 'family' to our clients.

From care and support in the home, including housework, laundry, meal preparation, and personal care, we also support trips out, for fun or attending appointments.

Award-winning service you can rely on

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

Natalie is co-owner, with Andrew, and the CQC-Registered Manager. They met back in 2014 and complement each others backgrounds and skills, perfectly, but with a common of delivering the very best holistic care in the community, and supporting our NHS colleagues
Natalie Cooke
Co-owner and Registered Manager
Andrew works in the background, being a real advocate for clients, client family members, and our care staff, and looks after functions like finance and invoicing, payroll, and accounts. With a Dad nearly 94 and Mum, aged 85, he knows what he'd want for them!
Andrew Wood
Co-owner & Director
Melanie has worked in adult care for over 10 years, within both care homes and care at home, latterly as a Registered Manager for the last 2 years, delivering over 1,600 hours of care a week. She has a high desire for personalised care and quality of care.
Melanie Edwards
Care Manager
Beth supports all our clients and care team, on a daily basis, in addition to interviewing new care staff who want to work with us. She has great intuition about what makes a great Care Pro and about what is important in top client care.
Beth Saffery
Care Coordinator
Hayley was promoted from being a Care Professional herself to joining the office team, initially providing community support and auditing, to now working alongside Beth supporting all our Care Professionals and Clients.
Hayley Tiffen
Care Coordinator
Wendy supports the office team and ensures all our care staff are up-to-date with their training and learning, with huge empathy if you are enquiring about care for a loved one, having her own elderly Mum.
Wendy Johnson
Training Administrator
Kirsty has progressed from being a Care Professional back in 2020 to being our main trainer on general training, including Medication and Basic Life Support. Outside of work she is also skilled as a First Responder, so super-capable!
Kirsty Holder
Trainer

My heartfelt thanks to all at Hereford Home Instead. They have assisted my father, who has dementia, for the last 19 months. The support they have given to him and myself, living so far away, is impeccable. They have become very much part of our family. Highly recommended as a home care service.
Tara, daughter of JP
I recommend Home Instead, Hereford and the excellent work they and their carers do every day. My mother would not be able to continue living in her home if it was not for the caregiver’s companionship and support with daily errands and appointments as well as trips out to have lunch or the garden centre.
Donna's review, as a daughter
After my grandmother (she’s 95) had a fall at home, a call to Home Instead & a discussion about her needs gave me assurance. Since Home Instead have been involved with her care, my grandmother has been able to remain at home safely, also improved her nutritional intake & care of her personal, psychological and emotional needs.
Deb (grand-daughter of Client)
Excellent standards of care and respect for those being cared for – I can honestly say that Home Instead tick these boxes for Mum but they also provide me with the comfort that we’re doing everything we can for her to enjoy her sunset years.
Stewart (son of Client)
It was clear to us that the only team that was likely to be able to provide the required standards of personalised, sensitive and appropriate care and companionship for Dad was Home Instead. As it turned out, the team has exceeded our expectations. I have no hesitation in recommending Home Instead. If only all agencies could be like this.
Nick (remote son of father, during Covid)
The ladies looking after my parents are all wonderful, and are much loved by mum and dad! The team at the office are equally wonderful, and are easy to talk to, and welcoming! There is always someone with a friendly voice at the end of the phone in case we need them. Thank you, Home Instead
S C (Daughter of Client)
The carers and all the staff were very kind, caring, and thoughtful and went above and beyond, which made a big difference in his end-of-life care! My opinion is that you could not have done any better; you service was just excellent and a big heartfelt thank you to everybody involved!
Carl D (Son of Client)
I contacted Home Instead after my dad fell, he is the primary carer for my mum who has Dementia and was struggling. They called back the same day and had carers within days. They assist Dad in the house with chores and chat to him. They have also helped us access resources to assist Mum’s comfort.
Sally B (Daughter of Client)
As a retired hospital physician, I knew that my wife presented complex care requirements in what proved to be her final illness. The Care Quality Commission rated Home Instead Hereford as ‘Good’ in every category. As an experienced clinician who observed them at first hand over several months, I considered them ‘Outstanding’ in all categories.
Henry C (Husband of Client)
Home Instead (Hereford) were so supportive. They have been supporting my mother for the last 3 years and we could not have got through it all without them. If anyone is looking for this care at whatever stage your loved one is, I would thoroughly recommend Home Instead (Hereford).
Lynne M (Daughter of Client)
When I had to find a care agency it was a daunting task but I am so glad I found Home Instead. The carers were outstanding… I particularly liked the fact that I had an app on my phone and they recorded every little detail so I was able to see how my mother was doing at any time.
Beryl W (Daughter of Client)

Hereford

Office 11, Rural Enterprise Centre,
Vincent Carey Road,
Hereford,
HR2 6FE

Schedule a call

Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Hereford, Wellington, Ross-on-Wye, Ledbury, Tupsley, Wilton, Belmont, Hartshill, King's Acre, Bobblestock, Linton, Credenhill, Hunderton, Lugwardine, Coddington, Bacton, Clehonger, Broad Oak, Weobley, Strangford, Felton, Moreton on Lugg, Ewyas Harold, Madley, Fownhope, Peterchurch, Sutton St Nicholas, King's Thorn, Lea, Crossway, Burghill, Bodenham Moor, Longworth, Symonds Yat West, Llangrove, Checkley, Weston under Penyard, Much Marcle, Much Birch, Crow Hill, Bosbury, Wellington Heath, Birchall, Tarrington, Hampton Bishop, Little Dewchurch, Dilwyn, Canon Pyon, Staunton on Wye, Howle Hill, Peterstow, Llangarron, Bromesberrow Heath, Woolhope, Prior's Frome, Holme Lacy, Fromes Hill, Brampton Abbotts, Hoarwithy, Michaelchurch Escley, Llanwarne, Ryeford, Canon Frome, Bailey Lane End, Much Dewchurch, Longtown, St Owen's Cross, Kerne Bridge, Pontshill, Eaton Bishop, Newtown, Newtown, Goodrich, Westhope, Trolway, Withington, Stretton Sugwas, Widemarsh, Tillington Common, Orcop Hill, Wayend Street, Bromsash, Breinton Common, St Weonards, Swainshill, Cobhall Common, Harewood End, Ocle Pychard, Ashperton, Withington Marsh, Coughton, Kilpeck, Preston on Wye, Mordiford, Putley Green, Little Marcle, Dulas, Bush Bank, Abbey Dore, Nunnington, Glewstone, Goodrich Cross, Allensmore, Shucknall, Dinedor, Sugwas Pool, Burley Gate, Kerry's Gate, Callow, Monkhide, Tillington, Phocle Green, Rushall, Stretton Grandison, Llancloudy, St Margarets, Lyne Down, Vowchurch Common, Calver Hill, Upperton, Litmarsh, Winnal, Aston Crews, Moccas, Mansel Lacy, Little Tarrington, Ledgemoor, Ballingham, Clodock, Marden, Gilfach, Gorsley, Staplow, Aylton, Wormbridge, Bodenham, Aston Ingham, Upper Breinton, Pencraig, Lower Breinton, Bishopstone, Orcop, Woolhope Cockshoot, Carey, Thruxton, Shelwick, Hollybush, Trelough, Brookend, Norbridge, Kingstone, Dormington, Kingstone, Cockyard, Wellington Marsh, Three Ashes, Sollers Dilwyn, Didley, Tyberton, Byford, Garway, Auberrow, Urdimarsh, Weston Beggard, Norton Wood, Kivernoll, Ullingswick, Trumpet, Rudhall, Kentchurch, Rowland's Green, Blakemere, Venn's Green, Brockhampton, Grafton, Eggs Tump, Sellack, Monnington on Wye, Westhide, Mansell Gamage, Old Gore, Lulham, Putley, Meer Common, How Caple, Bridge Sollers, Moorhampton, Haven, Crocker's Ash, Vowchurch, Walford, Canon Bridge, Durlow Common, Ruxton Green, Dunan, Hillend, Sarnesfield, Munstone, Moreton Jeffries, Norton Canon, Little Doward, Walterstone, Brinsop, Shelwick Green, Westmoor, Bolstone, Foy, Munsley, Kynaston, Tretire, The Vauld, Wormsley, Yarkhill, Westfields, Whiteleaved Oak, Preston Wynne, Bullinghope, Stockingfield, Birley, Whitchurch, Fawley Chapel, Preston, Trewen, Portway, Merrivale, New Town, Donnington, Yazor, Newton, Howton, Yarsop, Stoke Edith, Upton Crews, Pontrilas, Marstow, Portfields, Eastnor, Kings Pyon, Llancillo, Wormelow, Aconbury, St Devereux, Dewsall, Kenchester, Kings Caple, Bromsberrow, Welsh Bicknor, Upton Bishop, Ruckhall, Craswall, Bartestree, Little Birch, Rowlstone, Dilwyn Common, The Rhydd, Ploughfield, Sufton, Sutton St Michael, Little Treaddow, Treaddow, Great Treaddow, Hungerstone, Alder's End, Upper Wriggle Brook, Lower Wriggle Brook, Haughwood Gate, Bagpiper's Tump, Brobury, Pixley, Symonds Yat East, Great Doward, Backney, Hole-in-the-Wall, Ruxton, Dinedor Cross, Bill Mills, Upper Shenmore, Lower Shenmore, Ingestone, Chapel Tump, Bollitree Castle, Altbough, Picts Cross, Bagwyllydiart, Crizeley, Webton, Arkstone, Webtree, Cobhall, Bronsil, Browns End, Little Woolpits, Russells End, Brelston Green, Hope Mansell, Killbreece, Dancing Green, Baileybrook, Totnor, White House, Upper Bogmarsh, Crosby Common, Dulas Mill, Lower Maes-coed, Breinton, Lower Eggleton, Bycross, Brass Knoll, Castle Frome, Upper Eggleton, Upper Derndale, Eccles Green, Clencher's Mill, Kingsfield, Saffron's Cross, Bridstow, Brinsop Common

If your town doesn't appear above please check the postcodes below to see if we cover your area.

HR4 0, HR1 2, HR8 1, HR2 8, HR2 7, HR1 1, HR4 7, HR8 2, HR9 6, HR2 6, HR2 0, HR9 5, HR4 9, HR9 7, HR4 8, HR2 9, HR1 4, HR1 3