Recruiting the best at Home Instead Hereford: The ‘Mum and Dad Test’

At Home Instead Hereford, we believe that providing high-quality home care starts with recruiting Care Professionals who would pass what we call the ‘mum and dad test.’ This means we seek out individuals we would trust to care for our own parents—those who embody compassion, empathy, and the ability to build strong connections with our clients.

Qualities we look for in our Care Professionals

When selecting candidates to pass the ‘mum and dad test,’ at Home Instead Hereford we focus on five key qualities that we would wish for our own parents.

1. Empathy and compassion

A successful Care Professional understands and shares the feelings of others. Whether it’s a cheerful conversation or comforting a client during difficult times, empathy is the foundation of quality care.  

2. Patience  

Every client’s needs are different, and some may take time to express themselves or require more assistance than others. Patience is critical to allowing clients to feel heard and supported.

3. Effective communication  

Clear and open communication is vital in home care. We look for individuals who can interact with clients and their families effectively, ensuring everyone is informed and confident in the care being provided.

4. Respect  

Our clients have the right to dignity and independence. Care Professionals must treat every client with respect, honouring their preferences and personal space.

5. Flexibility  

Home care often requires adapting to changing situations. We value candidates who are adaptable and can support us to tailor care to meet varying and evolving needs.

Maria and Mrs. Thompson  

Maria, a former hotelier, brought her hospitality skills to our home care team and was paired with Mrs. Thompson, who faces significant mobility challenges. Maria’s creativity and patience have transformed their daily routines. By organising engaging activities, she’s improved Mrs. Thompson’s physical and emotional wellbeing, making her feel more active and joyful.

Ahmed and Mr. Johnson  

Ahmed, with a background in care and a passion for cars, was matched with Mr. Johnson, a retired engineer with mobility issues. Their shared interests helped build a strong rapport, and Ahmed’s respectful, attentive care has allowed Mr. Johnson to feel secure and supported.

Lily and Ms. Brown

Lily previously worked in customer service and was paired with Ms. Brown, who thrives on social interaction. Lily’s friendly demeanour and excellent communication skills have made her an ideal companion, helping Ms. Brown stay engaged with her community.