Relationship-led and supportive home care in Longtown from compassionate and experienced home care professionals.
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
In the heart of Longtown and across Herefordshire’s rural communities, we help our clients stay living comfortably and safely in their own homes. As a Top 20 Home Care Provider in the West Midlands for four consecutive years, we bring both expertise and genuine understanding to every visit. Our carefully chosen Care Professionals spend quality time – always an hour or more – helping life feel a little brighter, whether that’s sharing lunch at The Crown Inn, keeping up with cherished routines, or simply being there when needed. From companionship to specialist dementia support, we give families complete peace of mind knowing their loved ones can continue living fully and independently, supported by people who truly care.
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Our personalised home care in Longtown adapts naturally with each client, evolving as their needs and preferences change over time. From our local office, we coordinate care that consistently meets our ‘Mum and Dad Test’ – delivering the same thoughtful support we’d want for our own parents. Working closely with NHS and healthcare teams, we ensure responsive, flexible care that maintains independence and dignity. Our dedicated Care Professionals take time to build genuine connections, with visits that never feel rushed and always focus on what matters to each individual we support.
Our local clients and their loved ones tell us about the profound difference our care makes in their lives. Henry, a client and retired physician, shared on homecare.co.uk, “The staff of Home Instead rose magnificently to every new challenge and were always prepared to ‘go the extra mile’.” Meanwhile, one client’s wife appreciated our team’s competence, sharing, “The carers are extremely kind and friendly, highly competent and well-trained in all aspects of his care.” These heartfelt reviews underscore our commitment to delivering exceptional care that adapts to complex needs with compassion and expertise.
Let's have a chat to
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We provide trusted home care across Longtown and Herefordshire, led by our co-owners Natalie Cooke and Andrew Wood from our local office in Hereford. As a CQC Registered Manager, Natalie brings over 25 years of adult social care experience, while also supporting her own parents at home. Andrew’s background in healthcare operations, combined with supporting his elderly parents – including his mother living with dementia – means our team truly understands the importance of reliable, professional home care. We work closely with local NHS teams and pharmacies to deliver responsive, flexible care that helps our clients maintain their independence at home.
We are active members of the Longtown community, working to keep our clients connected and engaged through regular local activities. Our monthly lunch club in Hereford brings people together for good food and conversation, whilst our free Dementia Workshops provide vital support and guidance to families. We also host Scam Awareness Talks and Afternoon Teas throughout the year, helping our clients stay informed and socially active in a warm, friendly setting.