100% Client Satisfaction: Celebrating Our Fantastic PEAQ Results
Home Instead Hinckley, Burbage, and Nuneaton's exceptional PEAQ results highlight the dedication of their Care Professionals and the quality of their home care service.
We are thrilled to announce the fantastic results we’ve received in the 2024 PEAQ survey!
We pride ourselves on delivering the best home care, and our latest PEAQ results reflect the dedication of our Care Professionals and the quality of the service we provide to our clients.
What is PEAQ?
PEAQ stands for Pursuing Excellence by Advancing Quality, and it’s an annual survey that collects genuine feedback from both our clients and Care Professionals. This valuable feedback helps us understand what we’re doing well, where we can improve, and most importantly, how we can continue providing exceptional care to those who need it most.
Why It Matters
The PEAQ survey is crucial in showing our ongoing commitment to delivering top-quality care. It’s not just about meeting expectations; it’s about exceeding them.
We believe that happy and motivated Care Professionals provide the best care, and it’s incredibly rewarding to hear that they feel valued, supported, and proud to be part of our team.
What Our Clients Say
In December 2024, Home Instead Hinckley, Burbage, and Nuneaton received wonderful feedback from both our clients and Care Professionals.
100% of clients recommend Home Instead!
That speaks for itself, as do our client reviews.
A client’s daughter shared:
“My Mother really enjoys the companionship visits from the lovely Home Instead carer…she understands my mother’s needs beautifully, is kind & caring and communicates well with myself, meaning that I can rest assured that mum’s care needs have been covered on the days I can’t visit.”
This feedback is just one example of the positive impact our team has made, and it’s very rewarding to see such trust and appreciation reflected in the survey results.
What Our Care Professionals Think
The feedback from our Care Professionals has been overwhelmingly positive. Our team is not only proud of the work they do but also proud of the support and appreciation they receive. Here are some of the key highlights:
– 100% of our team are proud to work for Home Instead.
– 100% of our team are motivated to deliver their best.
– 100% of our team would recommend Home Instead as a place to work.
To ensure our team always feels valued, we host coffee drop-ins, dog walks, family pumpkin carving events, and even meals out together. Beyond just work, these moments contribute to a supportive and family-like atmosphere that makes Home Instead such a great team to be part of. We trust and support one another because we believe happy Care Professionals can bring happiness into the lives of our clients.
Looking Ahead to 2025
As we look ahead to 2025, our commitment to continuous improvement remains at the forefront of everything we do. We are incredibly proud of the hard work and dedication of our team and the positive impact we’ve made in the community.
Thank You for Your Continued Trust
We want to express our heartfelt thanks to our clients, Care Professionals, and the wider community for your ongoing support. Your trust and feedback help us grow, evolve, and remain committed to providing exceptional care.
If you or a loved one need support, don’t hesitate to get in touch with us on 01455 247979. We’re here to help!
Want to Work in a Rewarding, Friendly Environment?
If you’re looking for a profession where you can really make a difference, becoming a Care Professional with Home Instead Hinckley, Burbage, and Nuneaton means joining a supportive and caring team. You’ll be able to help others while enjoying a flexible and rewarding career.