Your Family’s Trusted Local Partner in Care

At Home Instead Lancaster, we recognise the profound trust you place in us when we are invited to support your loved ones. As the initial point of contact for new clients and their families, our office team members are committed to understanding each unique family dynamic and determining the necessary level of support. We are committed to creating meaningful and lasting relationships with our Clients’ families. We understand how hard it is on a personal level handing over care and responsibility to someone else of your spouse or parent.

Our services enable family visits to be about quality time together, not just running errands or attending to tasks. Our role extends far beyond administrative tasks. We become a part of your extended family, offering a compassionate ear and a helping hand. We can assist with organising medical appointments, arranging prescription collections, and coordinating visits from occupational therapists or physiotherapists. We are your liaison with healthcare professionals, ensuring that new mobility aids are installed correctly and safely, and that the appropriate care plans are in place.

For those family members who live farther away, or even in a different country, we step in as your local representative in Lancaster —handling everything from doctor’s appointments to arranging hairdresser visits—because local knowledge matters. Constant communication with the family ensures that you remain connected and informed at all times.

Take, for example, the case of a client with advanced dementia; we were there when her daughter, living and working at a considerable distance, couldn’t be. From arranging hairdresser appointments to coordinating wheelchair assessments for outings, we made sure her mother’s needs were met. Regular updates and shared moments kept her daughter involved in her mother’s care journey, bridging the gap of distance.