How To Organise Home Care with Home Instead
Taking Steps to Personalised Home Care with Home Instead
Finding the right home care for yourself or a loved one is often a process filled with emotional decisions, navigating practical considerations alongside a change in circumstances. At Home Instead Lancaster, we are dedicated to providing our local expertise to make this journey as smooth and reassuring as possible. From the moment you get in touch with us, we begin a journey together to provide support suited to the unique needs of each individual client we have the privilege to care for.
The First Step: Making a Care Enquiry
The first step to person-centred home care from Home Instead usually begins with a simple phone call. You, or a loved one, can start the conversation by contacting us with your initial questions and concerns, including how we can support both clients and family caregivers’ needs. Quick to respond, we’ll always listen and provide any advice if appropriate on the phone, and then arrange a time to visit the potential client at their home, which allows us to build a rapport and a good understanding of needs and how best we can provide our expert care at home.
“Home Instead Lancaster and Morecambe
Visited my Dad for around 10 months. The only provider, of the ones I contacted, that wanted to meet him and understand his needs before we committed to a contract.”
Daughter of client,
5 star review via homecare.co.uk
A Consultation at Home: Understanding Your Needs
To provide a care consultation, whether you are living in Lancaster or Morecambe, or Garstang and the surrounding areas, we usually meet at the potential client’s home. We offer an introduction to Home Instead and explain more about how we provide compassionate and professional care. We discuss the potential client’s needs, the wider situation and conduct an environmental risk assessment to ensure safety at home. This detailed two-way dialogue helps us construct a personalised care plan that carefully reflects the individual situation and personality.
“I made contact and Home Instead arranged to come and see us to discuss some care for my dad in the mornings. We were both put at ease with their approach of providing a regular carer who Dad would get to know and build a relationship with. We started a couple of months ago and have noticed a big changein Dad. Great service so far. Thank you.”
Son of client, 5 star review
via homecare.co.uk
Developing a Care Plan
One of the most critical elements is the creation of the Care Plan. This comprehensive document not only outlines the practical aspects of care but also equips our team with insights into a client’s personality and preferences. It ensures that every aspect of care, from health requirements to social interactions, is tailored to the client’s needs and wishes. Our aim is to provide not just assistance but also companionship and emotional support, enriching our clients’ lives.
A Compassionate Home Care Journey
A pivotal aspect of our service is matching clients with Care Professionals, who share similar interests or backgrounds, fostering a relationship built on mutual understanding and respect. After a careful selection process, a member of our office team will come along to the first visit to introduce your Care Professional and we follow up to ensure all went well.
We initiate and follow the home care plan, with regular check-ins and continuously adapting the care plan as needs evolve. Throughout the entire process, our office team based here in Lancaster, remains on-hand, and committed to constant communication and support. Ongoing review and adjustments to the care plan can be made to ensure optimal care provision, as we treat each client’s well-being with the utmost importance. Choosing home care from Home Instead means you or your loved one will always be at the heart of the care we provide, receiving the respect, compassion, and quality service you deserve.
“Absolutely first class service. All the staff are friendly, caring and extremely professional. The company were superb at adapting to our constantly changing needs. Nothing is too much trouble. They get my highest recommendation.”
Son of client, 5 star review
via homecare.co.uk
Your First Step
If you would like to explore more about how our home care services can support you, get in touch for a professional and caring conversation by calling our Lancaster care team on 01524 951574. Or visit our website to find out more about how we can support you or your loved one’s unique home care needs.
