Highest regulatory ratings

16,000+ active clients

Recommended by 97% of our clients

10,000+ carers nationwide

Home Care rating 9.7

Highest regulatory ratings

16,000+ active clients

Recommended by 97% of our clients

10,000+ carers nationwide

Home Care rating 9.7

Rated Outstanding by the CQC!

Achieving an Outstanding rating from the CQC is not easy. Our highly skilled and knowledgeable team works day in, day out, to ensure we provide outstanding service to our clients throughout North Liverpool and South Sefton. Call us to discuss your care needs and to find out how we can help you.

A caregiver in a mask, gloves, and apron talks to an elderly person at a wooden table with framed art on the wall behind. - Home Instead

Award-winning service you can rely on

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

Fiona has more than 12 years of customer service experience. Prior to Home Instead, Fiona worked for another care provider as their community engagement and client relationship manger where she gained invaluable experience for her current role.
Fiona Stirling
Client Experience Manager
Caroline brings more than 15 years of care scheduling experience to our office. She is supremely knowledgeable about the day-to-day operations of a home care business and ensures that our clients receive the highest quality service.
Caroline Moreland
Care Coordinator
Richy joined Home Instead in May 2024 as a Care Professional, and was promoted to our Client Experience team a few months later. Richy is responsible for the wellbeing of our clients and their families, and has a wealth of medical knowledge that he brings to the role.
Richard Danby-Platt
Client Experience Team Field Supervisor
Chanice joined us in October 2024 and ensures that our business is running smoothly, and that our Care Professionals are trained to deliver safe care to all of our clients.
Chanice McKenna
Business Operations Coordinator
Kerri started working in the care sector in 2014, she started her Home Instead journey in 2018 and has completed Level 2 and Level 3 qualifications in Health & Social Care before progressing to become our Trainer & Community Engagement office and then into her current role.
Kerri Loftus
People Experience Manager

Just a very small thank you to each and everyone of you that has helped with mum’s care since last September. You’re such lovely people that make a big difference to people’s lives… I am forever thankful for the memories we were allowed, and wanted you to know we really appreciated everything you did for us.
Lynne, daughter of a client
Pauline says that she feels very uncomfortable when it comes to getting help with any personal care and her carer Elaine makes her feel safe, dignified and at ease. Pauline said that Elaine never fails to make her laugh!
Pauline, client
All of the carers are so caring and compassionate not just with Dad but with Mum as well. My mum would be lost without them and Dad is very comfortable with them which is the most important thing. So a massive thanks to the all the team.
Donna, daughter of a client
I would like it noted that I am very pleased with Angela for the excellent care that I receive from her. I am grateful for this. Although, Angela has been my carer for many years, I do not take this for granted.
William, Client
It is such a pleasure to be able to work with an accommodating care provider to enable us to provide the best care, and we feel that the work we did together today provided the best outcome for our patient/your client.
North West Ambulance Service
Home Instead have made such a positive difference in my dads quality of life, we’d truly be lost without them. All of the carers are so professional and friendly. Nothing is too much for them and they are also a constant support for my mum too… I have complete trust in this company with everyone from the carers to the office staff making our lives better each day. Truly the definition of a five star service.
Neil, Son of a Client
Dad has loved being cared for by your wonderful carers and will really miss them. Who would have thought he would develop such a bromance with Emmanuel and he always talks about his lovely ‘ladies’ in our daily call… I wouldn’t hesitate to recommend Home Instead for the excellent care you provide.
Tracy, Daughter of a Client
I would like to take this opportunity to thank you and all the carers who helped to look after my Mum while she was at home. The quality of care she received was outstanding. My Mum was shown kindness, consideration and dignity by everyone at Home Instead, from the initial assessment with Sarah, to the staff who cared for her in her home. Many thanks to you all.
Liz, Daughter of a Client
We are more than happy with the service provided by Home Instead, this is predominantly due to the excellent Caregivers Pam and Margaret. We cannot praise them enough, they are equal in commitment, they provide a high standard of care and physical and emotional support to mum and we are both very grateful for that.
Walton Clients
It is very good. It’s special care that you’re getting. I have some spare money so I spend it on myself! When you weigh it up for the services you are getting I can’t fault it. I’m never going in a home. I couldn’t stand that.
Dorothy, Client

Liverpool Central and North

Office 11, 3 Clock Tower Park,
Longmoor Lane, Fazakerley,
Liverpool,
L10 1LD

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Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Liverpool, Bootle, Crosby, Islington, Kensington, Maghull, Thornton, Litherland, Anfield, Kirkdale, Tuebrook, Hillhouse, Lydiate, Seaforth, Orrell Park, Walton, Waddicar, Blundellsands, Great Crosby, Hightown, Edge Hill, Everton, Brighton le Sands, Kennessee Green, Haskayne, Ince Blundell, Aintree, Barton, Buckley Hill, Sefton, Melling, Downholland Cross, Little Crosby, Great Altcar, Lunt, Melling Mount, Ford, Vauxhall, Waterloo, Homer Green, Netherton, North End, Downholland, Clieves Hills, Sefton Town, Windles Green, Lady Green

If your town doesn't appear above please check the postcodes below to see if we cover your area.

L1 2, L6 9, L31 0, L10 8, L1 1, L22 1, L20 6, L21 3, L3 7, L2 6, L30 1, L7 8, L30 6, L31 5, L5 5, L20 3, L4 6, L6 7, L7 1, L6 3, L5 9, L30 7, L30 9, L9 8, L5 1, L22 4, L30 2, L9 2, L3 4, L2 3, L6 0, L1 0, L1 3, L4 1, L10 6, L2 1, L5 7, L31 3, L5 3, L38 0, L38 1, L21 4, L30 5, L69 3, L3 9, L4 7, L10 3, L20 2, L9 0, L29 3, L29 1, L29 5, L7 5, L4 0, L2 2, L10 4, L2 0, L10 5, L7 7, L5 8, L3 3, L22 3, L4 3, L4 2, L7 3, L1 4, L30 3, L7 2, L9 7, L10 0, L20 9, L3 8, L30 0, L30 4, L10 9, L10 1, L3 2, L21 6, L2 4, L6 4, L20 1, L6 8, L23 3, L5 2, L7 9, L21 2, L2 7, L31 7, L29 9, L1 6, L29 8, L38 5, L21 5, L38 6, L38 3, L10 2, L22 8, L3 1, L5 6, L23 2, L38 9, L22 6, L31 8, L29 6, L30 8, L20 7, L37 5, L1 5, L22 0, L21 7, L23 5, L37 9, L69 7, L2 9, L23 7, L23 9, L22 5, L31 9, L10 7, L22 2, L38 7, L5 4, L3 0, L6 6, L29 7, L4 9, L2 5, L21 0, L4 8, L9 4, L7 0, L22 7, L21 1, L23 8, L23 6, L21 9, L23 1, L1 7, L22 9, L23 0, L2 8, L20 5, L9 3, L5 0, L1 9, L9 5, L6 2, L1 8, L9 9, L31 6, L6 1, L6 5, L4 4, L31 2, L4 5, L39 7, L20 4, L21 8, L20 8, L3 5, L9 1, L3 6, L23 4, L31 1, L20 0, L31 4