Relationship-led and supportive home care in Loose from compassionate and experienced home care professionals.
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Home is more than just a place, it’s where memories live, routines bring comfort, and life feels its most meaningful. That’s why our Care Professionals provide exceptional home care in Loose and the surrounding areas, ensuring clients can stay independent while enjoying life to the fullest. With over 12 years of experience, a CQC Outstanding rating, and a 5-star employer award, we bring not just expertise but genuine joy to every visit. Whether it’s a trip to The Walnut Tree for tea and cake or a heartfelt chat at home, our care is about more than support; it’s about connection, companionship, and helping clients stay rooted in the community they love.
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Our minimum one-hour visits ensure we deliver genuine, unhurried care that puts relationships first. Based locally in Maidstone, our office team works closely with each client to create personalised Care Plans that reflect individual preferences and routines. We carefully match our Care Professionals based on shared interests and personality, helping them become trusted companions rather than just visitors. With time to chat over tea, assist with daily activities or enjoy outings to local spots, we provide the attentive, flexible support that makes a real difference to our clients’ lives.
Clients regularly share positive stories of how we have supported them and their loved ones. Jane’s mother benefitted from our companion service, she shared, “The visits from the companion visitor made such a big difference… Mum’s memory was not so good and her companion knew just how to pitch the conversation so that chatting was both natural and brought back happy memories.” Claire, another client’s daughter, noted, “The carers who were provided by Home Instead were always efficient, kind, reliable and helpful to my 93-year-old mother.”
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Our experienced leadership team brings together diverse expertise, with brothers Mark and Andy Craig directing our care services from our local Maidstone office. Sara Grist, our Registered Care Manager and dementia specialist, leads our care delivery alongside Emma Chick, our Head of Operations, who focuses on supporting our Care Professionals. We understand that choosing home care is an important decision for families, which is why our local team is always available to answer questions and provide guidance.
We are active members of the Loose and Maidstone community, regularly organising scam prevention talks at local residential homes and retirement complexes to help protect older people. Our involvement in dementia support includes bringing the Virtual Dementia Tour Bus to the area, giving families and carers valuable insight into living with dementia through hands-on sensory experiences. We’re proud to be sponsoring ‘Those You Have Loved’, a charity concert at Allington Castle, supporting Building a Dementia-Friendly Maidstone and their vital work in our local area.