Stay Scam Aware

The holiday season brings about criminals targeting us all with fraud and scams, now is the time to be prepared.

Stay Scam Aware

At any time, any of us could fall victim to a scam. However, sadly the people who tend to be easy targets for fraudsters are ageing adults.

Older adults are particularly vulnerable for many reasons, including:

  • Decline in cognitive function: conditions like dementia can lead people to make poor decisions.
  • Loneliness: older people that don’t have as much social interaction are prone to being taken advantage of. Somebody can befriend them for no reason but to take money from them.
  • Financial stability: many older people have years’ worth of savings in the bank.
  • Cash: older people are more likely to have cash on them or at home.
  • Less tech savvy: navigating the online world is often something that the older generation are not confident doing, and are less likely to spot anything suspicious online.

The impacts of being targeted by fraudsters can hit older people the hardest, with the key implications being:

  • Emotional distress: it causes huge upset knowing you’ve had money stolen from you, and not knowing whether you’ll be able to get it back.
  • Loss of trust in other people: particularly if the scam began with somebody befriending you, how can you know whether a new person you meet is genuine?
  • Inability to recover financially: particularly if you’re on a tight budget, having money stolen from you can be financially devastating.
  • Poor self-esteem: it impacts on your feeling of self-worth knowing that you’ve been targeted by a fraudster.
  • Loss of independence: Being scammed might make you feel like you should give up certain responsibilities or leave them to someone else to handle. To some, that feels like losing part of their identity.

Home Instead are champions of scam prevention

For 10 years, Home Instead has been championing scam and fraud prevention. As a partner of UK Finance, we have developed a scam prevention initiative in collaboration with its campaign ‘Take Five’. This offers advice on how to prevent becoming victim to email, phone-based and online fraud. The message is ‘Stop, Challenge, Protect’ to encourage people to consider whether they’re being targeted by a fraudster if they come across anything suspicious.

We’re proud to see many of our Care Professionals supporting their clients and preventing them from falling victim to a scam or supporting them in reporting it. A scam isn’t just about having money stolen from you; it can have a huge knock-on effect.

The information below is based on UK Finance’s Take 5, an official campaign recognised as the go-to advice on scam prevention. Use this to educate your RPN network.

Two women, one older and one younger, smiling and laughing as the younger one holds a smartphone showing a photo. - Home Instead

How to Protect Yourself from Fraud

How to protect yourself from scams

UK Finance encourages people to follow these three steps if they suspect they’re being targeted in a scam:

STOP: Taking a moment to stop and think before parting with your money or information could keep you safe.

CHALLENGE: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

PROTECT: Contact your bank immediately if you think you’ve been scammed and report it to Action Fraud.

In everyday life you can prevent getting scammed and mitigating the situation if it ever happens to you.

  • Avoid disclosing security details

Never give personal information such as your PIN or card number over the phone or in writing. When banks tell you that they won’t ask for that kind of information, they mean it!

  • Emails, phone calls and texts may not be authentic

Criminals can get hold of all your details, from your address to your mother’s maiden name. Don’t assume that just because someone has a full picture of you, they are genuine.

  • Contact organisations directly

If you’re speaking to someone and have doubts about their genuineness, hang up and contact the organisation yourself using a known email or phone number, which is on their website or one of your bank statements.

  • Stop and challenge unexpected requests

If you get a request for money unexpectedly, don’t be afraid to question it. It’s ok to reject, refuse or ignore any requests; it’s only criminals who will try to rush or panic you.

  • Protect others by reporting fraud and scams

It’s heart-breaking being the victim of a scam. But by reporting it, you can help recover your money, catch the criminals responsible, and prevent it from happening to somebody else.

If you have had money stolen from you, contact your bank and report it to Action Fraud on 0300 123 2040 or visit actionfraud.police.uk.

Report scam texts (even when you haven’t been scammed) by forwarding it to 7726. Tell your bank if you receive any scam texts claiming to be from your bank.

Report scam emails to [email protected].

You can report scam ads appearing online by visiting the website of the Advertising Standards Authority and filling in the form they provide: Report an online scam ad – ASA | CAP

If you want any advice on the legal aspect of scams, contact the Citizens Advice Consumer Service on 0808 223 1133.

Text image with advice on avoiding scams, featuring logos of Home Instead and UK Finance at the top. - Home Instead