Highest regulatory ratings
16,000+ active clients
Recommended by 97% of our clients
10,000+ carers nationwide
Home Care rating 9.7
Highest regulatory ratings
16,000+ active clients
Recommended by 97% of our clients
10,000+ carers nationwide
Home Care rating 9.7
Leading Home Care Provider in Newcastle upon Tyne
Award-winning service you can rely on
Care Services
Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.
Meet the team
Hi, I am Andrew Fullerton, Owner of Home Instead Newcastle with my wife Cath. Our mission is to change the face of ageing in our local community.
Andrew Fullerton
Owner
Hi, I am Cath Fullerton, Owner and Registered Manager at Home Instead, Newcastle since 2012. Previously, I was a nurse in the NHS for 30 years. Our mission is to employ the best Care Professionals to care for our lovely clients and their families.
Cath Fullerton
Franchise Owner and Registered Care Manager
Hi, I'm Claire, as the Care Coordinator I make sure all our clients are matched with Care Professionals and arrange all client visits. I work closely with Heads of Client and Care Professional Experience to ensure smooth running of the business.
Claire Webber
Care Coordinator
Hi, I am Debbie, Client Experience Manager. I support clients and their families from consultation to completing a person centred care plan. I then match a Care Professional to the client and follow up with a 24hr courtesy call with regular reviews.
Debbie Frazer
Client Experience Manager
Hi, I’m Sharon, Operations Manager and I am also a Qualified Nurse Practioner. I am responsible for managing the day-to-day activities and committed to supporting Key Players and Care Professionals to ensure we continue to deliver an outstanding service to all our clients.
Sharon Hopper
Operations Manager
Hi, I am Tina, Head of Care Professional Experience. I am responsible for recruitment, wellbeing, and their employment journey with us. I am passionate about our clients receiving an outstanding service and ensure our Care Pros always have the right training to provide this
Tina Hilpert
Head of Care Professional Experience
Hi, I'm Vicky, I am the Field Supervisor at Home Instead and ensure that all our Care Professionals feel supported in their roles. I carry out support visits and client introductions and provide outstanding care to our clients.
Vicky Graham
Field Supervisor
Hi, I'm Pam, a Field Supervisor here at Home Instead Newcastle Upon Tyne.
Pam Gosman
Field Supervisor
Hello, I'm Emma and I am the Trainer here at Home Instead Newcastle upon Tyne. I deliver training to ensure our Care Professionals have all the up to date training they need to carry out their roles.
Emma Muckian
Trainer
Hi, I'm Louise, a Client Experience Manager here at Home Instead. I support clients and their families through the care process, from consultation to completing their personalised care plan.
Louise Boston
Client Experience Manager
Hi, I’m Donna the Office Coordinator. Here at Home Instead Newcastle, I deal with the financial aspect of the business and the admin side of things.
Daily I speak to Clients/Client families and Care professionals. I also work alongside our team in the office.Donna Malston
Office Coordinator
Our Care Professional has transformed my mum’s life and she will often go that extra mile and what I consider to be above and beyond her role title and has shown great compassion for my parents. I have complete confidence in her ability and I would not hesitate to recommend both her and Home Instead as a provider of care.
Ian Dey (Son of Client)
We would like to thank Home Instead for helping us to support our mother. This support is ensuring that she can remain in her own home where she wants to be. The professional carers are patient, kind and thoughtful. The admin team are excellent – nothing is too much trouble, even when I get dates mixed up. Everything is done with a smile. Please pass on our sincere thanks to all the team members involved in caring for Mum. Gold stars all round!SB (Daughter of Client)
We have been using Home Instead for several years. The care has been excellent with very high standards. Alongside caring for my dad, they provided companionship. A big plus is that they have low turnover of staff so my dad sees familiar faces which is important. Communication is excellent and frequent.
Christopher M (Son of Client)
Areas and postcodes we cover
Our office provides care for people at home in the following postcodes.
NE6 3, NE4 5, NE3 1, NE1 4, NE4 6, NE3 3, NE6 2, NE3 5, NE13 9, NE2 4, NE4 9, NE2 3, NE12 7, NE6 5, NE6 1, NE5 3, NE2 1, NE3 4, NE4 7, NE6 4, NE4 8, NE3 2, NE12 5, NE1 5, NE1 6, NE1 1, NE2 2, NE12 8, NE7 7, NE12 9, NE1 7, NE12 6, NE1 3, NE1 8, NE1 2
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