Relationship-led and supportive Home Care in Newport, Cwmbran and Chepstow from compassionate and experienced home care professionals.
Highest regulatory ratings
16,000+ active clients
Recommended by 97% of our clients
10,000+ carers nationwide
Home Care rating 9.7
Highest regulatory ratings
16,000+ active clients
Recommended by 97% of our clients
10,000+ carers nationwide
Home Care rating 9.7
For over six years now, we’ve been supporting families across Newport, Chepstow and Cwmbran, growing from a family-owned business to recognition as a premium care provider. We’re honoured that local families have chosen us to care for their loved ones, rating us 9.9 out of 10 on homecare.co.uk. Being named one of Wales’ Top 20 Home Care Providers reflects our commitment to excellence, but what truly matters to us is the strong bonds that develop between our clients and Care Professionals, making a real difference in people’s daily lives.
Let's have a chat to
see how we can help
We take time to understand not just our clients’ care needs, but the little things that matter – from a gentle walk, help with household duties or collecting medication. We tailor our care package to fully support our clients on an individual basis. Our Care Professionals complete comprehensive training at our local office, and because we know consistency matters so much, you’ll always see familiar faces who truly understand your routines and preferences. Our visits are never less than an hour, giving plenty of time for both practical support and those all-important chats that help real relationships grow.
We offer two types of home care: hourly care, where we visit at set times, or live-in care, where a carer resides in the home. Both are overseen by our care management team and delivered by compassionate Care Professionals. Each care package is made up of of a unique mix services to meet your needs.
Companionship care
We carefully match Care Professionals with clients to ensure a meaningful bond is created.
Home help & meal prep
Keeping the home environment clean, safe, and nourishing with home-cooked meals.
Personal care
Assistance with bathing, dressing, and personal hygiene, always respecting the dignity of your loved one.
Mobility support
Helping your loved one move around their home safely, including transfers and positioning.
Health appointment management
We support you to attend those important health appointments.
Community engagement
We enable you to continue to do the things you enjoy, be it a visit to the garden centre or your local art group.
Transportation
Assistance getting you from A to B, whether it be to go visit a friend or help with your shopping.
Medication management
Ensuring medicines are taken correctly and on time, supporting overall health.
Nothing tells the story of our care better than the families our Care Manager and Care Support Team support. Reviews shared on homecare.co.uk include; “My mother was extremely anxious about having care,” one daughter shared, “she was treated very sensitively and reassured.” Another son wrote about how his mother “does more now than she has done over the last few years” and feels her Care Professionals are “like daughters she never had.” These relationships mean a lot, bringing peace of mind to families whether they live just around the corner or further afield. As one daughter put it, “By them being there, it gives me support which I desperately needed.”
Let's have a chat to
see how we can help
Our story is a personal one – Karen and her daughter Laura started Home Instead Newport, Cwmbran and Chepstow in 2017 after seeing firsthand how important quality care is while supporting their own family members. Our Registered Care Manager, who brings many years of care expertise, ensures every care plan is thoughtfully tailored to each person’s needs and preferences. We’re particularly proud that many of our office team began as Care Professionals themselves – it means they truly understand what matters when supporting our clients and their families. As one son shared, “Communication is excellent! The respect for my dad’s privacy, dignity and individuality is at the forefront of their care.”
As a local family-owned home care provider, we’re proud to be part of our community. Our owner is also a trustee of Noah’s Ark Children’s Hospital. We run popular memory cafés where we’ve hosted the Jolly Rogers Community Choir for music and reminiscence sessions. Our Community Engagement Officer is also involved with various local initiatives, including delivering dementia experience workshops to clinicians at Monnow Vale and Mount Pleasant Practice. You might spot us at Chepstow Racecourse, where we regularly meet with local residents with our popup stand, or hear about our annual “Be a Santa to a Senior” programme, spreading joy during the festive season.
Our office provides care for people at home in the following areas:
Christchurch, Castleford, Chepstow, Caldicot, Caerleon, Shaftesbury, Rogerstone, Liswerry, Pillgwenlly, Undy, Maindee, St Julians, Somerton, Maesglas, Lawrence Hill, Henllys, Sedbury, Bassaleg, Llanyrafon, Alway, Oakfield, Bishpool, Newport, Langstone, Crindau, Underwood, Rogiet, Southville, Barrack Hill, Caerwent, Llanwern, Beachley, Stow Park, Allt-yr-yn, Llantarnam, Llanbeder, St Arvans, Rhiwderin, Mynydd-bach, Shirenewton, Woodcroft, Coldra, Malpas, Newchurch, Pwllmeyric, Devauden, Catbrook, Llanvaches, Llanishen, Cefn, Llandevaud, Coedkernew, Duffryn, Ringland, Sudbrook, Llanhennock, Leechpool, Victoria, Crick, Draethen, Brockweir, Penhow, Croesyceiliog, Bettws, Bishton, Redwick, Goldcliff, Llandegveth, Itton Common, Llanfrechfa, Boughspring, Tidenham, Llanmartin, Five Lanes, Stroat, Trelleck Grange, High Cross, Graig, Nash, Beechwood, Knollbury, Hollybush, Broadstone, Whitelye, Ridgeway, Chapel Hill, Whitson, Lower Machen, Woodlands, Wolvesnewton, Mathern, Old Bishton, Wilcrick, Pye Corner, Llandevenny, Trewen, Gaer, Summerhill, Malpas Court, Barnardtown, Ladyhill, Baneswell, St. Woolos, Stelvio, Malpas Park, Glan Llyn, Eveswell, Stow Hill, East Usk, Old Cwmbran, Two Locks, Ty Canol, Llanvair Discoed, Tintern, Tidenham Chase, Ponthir, Portskewett, Tutshill, Magor, Llanfihangel Rogiet, Kilgwrrwg Common, Saint Bride's Wentlooge, Catsash, Ultra Pontem, Bulmore, Croes-y-mwyalch, Parc Seymour, Gaer-llwyd, Llanpill, St Briavels Common, Lancaut
If your town doesn’t appear above please check the postcodes below to see if we cover your area:
NP19 0, NP20 5, NP44 8, NP44 7, NP26 3, NP18 1, NP44 3, NP10 9, NP18 2, NP16 7, NP26 5, NP10 8, NP19 8, NP20 4, NP16 6, NP19 9, NP16 5, NP10 0, NP20 7, NP44 6, NP20 6, NP26 4, NP18 3, NP19 4, NP19 7, NP44 2, NP20 2, NP20 1, NP20 3
Home Instead Newport, Cwmbran and Chepstow is one of 250 locally owned offices that collectively form Home Instead UK. Together, we care for 16,000 clients, delivering one million hours of home care each month. This unique combination of community-focused local offices and the resources of a national network enables us to provide personalised, relationship-led care while leading research and innovation that is transforming the experience of aging. Our services include companionship care, personal care, specialist care (including dementia, palliative, and Parkinson’s), and live-in care.
Domiciliary care, also known as home care, refers to a range of supportive services provided to individuals who require assistance with daily activities but wish to remain in the comfort and familiarity of their own homes. This type of care is tailored to the specific needs of each person and can include tasks such as personal assistance, meal preparation, companionship, and even light housekeeping. Domiciliary care allows the elderly to maintain a degree of independence while receiving the necessary support to lead a fulfilling and safe life at home, with peace of mind for their loved ones knowing that they have support.
Domiciliary care allows elderly people to remain at home in a familiar environment – boosting wellbeing and happiness – while promoting independence and autonomy, providing personalised and family-involved care, being cost-effective compared to institutional options like care homes, reducing lifestyle disruption and helping to maintain routines. All these things can contribute to better emotional and mental wellbeing, but also provide peace of mind to elderly individuals and their families. The decision to opt for domiciliary care depends on individual needs and circumstances, with many of the advantages stemming from its tailored, in-home support.
Domiciliary care provides valuable support to elderly people by offering a range of services tailored to their needs that are delivered within the comfort of their own homes. These services can include assistance with daily activities such as personal hygiene, grooming, dressing, and medication management. Care Professionals can aid in meal preparation, ensure proper nutrition, and help with mobility. Companionship and social interaction are also crucial components, addressing feelings of isolation and loneliness.
It is also a great way to enhance the safety of elderly people at home, reducing the risk of falls and accidents through monitoring and support. Household tasks like cleaning and laundry can be managed too, alleviating more stress. All of these types of help together means that domiciliary care promotes independence, enhances quality of life, and provides a sense of well-being and security for elderly people who may have difficulty managing on their own.
The cost of domiciliary care can vary widely depending on factors such as the level of care needed, the number of hours of care required, the geographic location, and the specific services provided. Generally, domiciliary care costs are broken down into hourly rates, and the total expense can accumulate over time. Domiciliary care can often be more affordable than moving to a care facility, but it’s essential to research and understand the costs of services covered by the fees to make the right choices for yourself or your loved ones.
Domiciliary care can often provide very good value and be highly cost-effective, especially when compared to the expenses associated with moving into a care home or similar residential facility. While the exact costs depend on individual needs and location, receiving personalised care in the comfort of home can be more affordable and efficient in terms of both financial investment and comparative wellbeing. Having care and support delivered at home allows seniors to maintain their independence, avoid the costs associated with residential care, and receive tailored assistance that can enhance their quality of life. However, it’s important to thoroughly assess the specific services, rates, and available funding options to make an informed decision about the cost-effectiveness of domiciliary care for your specific situation.
Domiciliary care can be funded through several avenues. Private payments allow individuals and/or their families to cover costs directly, while long-term care insurance policies may also provide coverage to help. Government support is available through programs like the National Health Service (NHS) and local authorities, which offer assistance based on care needs and financial circumstances. Veterans may access funding through veterans’ benefits, and charitable organisations or grants can provide additional financial aid. Both personal budgets and direct payments are generally offered by local authorities, giving people more direct control over how to fund care services. Navigating these funding options usually entails meeting eligibility criteria, and selecting the best-suited avenues for the financial and care requirements you or your loved ones have.
Domiciliary care services are sought by all kinds of people who require support to maintain their independence and wellbeing as they age, or to help ease back into a routine at home after surgery or in the case of long term illness. Family caregivers seeking respite and support also often welcome at-home support to help with managing long term care, and it can be highly beneficial to elderly people who may feel isolated or lonely, as Care Professionals provide companionship and social interaction. Anyone in need of personalised assistance and support with daily activities within the comfort of their own home can benefit from some form of domiciliary care.
A domiciliary care worker’s role involves providing tailored support to seniors within their homes. Workers assist with personal care tasks like bathing and grooming, aid in mobility, prepare nutritious meals, offer companionship, manage medications, perform light housekeeping, provide transportation, and monitor health conditions. Their responsibilities extend to emotional support, safety awareness, documentation, and collaboration with healthcare professionals. By promoting independence and well-being, Care Professionals providing domiciliary care play a crucial role in helping the elderly to maintain a comfortable and fulfilling lifestyle within their own homes rather than needing to be taken into a residential facility.
Domiciliary care, or home care, offers personalised support within an individual’s own residence, encompassing tasks like personal care and companionship. It allows seniors to remain at home while receiving the necessary assistance. In contrast, residential care involves relocating individuals to specialised facilities such as assisted living or nursing homes, where they receive around-the-clock care, including help with personal needs, meals, and medical requirements. The decision between these options hinges on someone’s particular care needs and their preference for staying at home or transitioning to a residential care facility.
At Home Instead, we provide a comprehensive range of domiciliary care services designed to help elderly adults maintain their independence and comfort within their own homes. Our offerings vary by location but typically include essential services such as companionship, where our Care Professionals engage in conversations, games, and outings, and provide emotional support. Personal care services encompass assistance with daily activities like bathing, grooming, and mobility support. Day care services offer companionship and engagement during the day, while our home help and housekeeping assistance ensure a clean and organised living environment. Overnight care, respite care, and other specialised services are available to meet unique needs. Contact your local Home Instead office to learn more about our tailored domiciliary care options.
Enable your loved ones to continue to live their life with the support of the Newport, Cwmbran and Chepstow team. If you would like to hear what clients say about us please take a peek at our Home Care verified reviews. If you would like more information about our high quality Home Care service, please call us on 01633 740028, or fill out the form below.