If Norwich is your home, we will help you stay there

We’re here to help the local community, providing care and support to allow individuals to lead fulfilled lives in safe & familiar surroundings where they feel most comfortable.

Whether its companionship in Eaton, dementia care in Drayton, live-in care in Taverham or personal care in Old Catton, we can help. From social activities to palliative care, we will work in partnership with you to design and deliver a care service that meets your needs.

Client and Care Professional - Home Instead

Award-winning service you can rely on

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

I opened the Norwich Home Instead franchise in 2010 to help older people enjoy later life in the city. I am responsible for the overall leadership and direction of the company.
Chris Carter
Franchise Owner
I joined the team in 2013 as a Care Professional and am now CQC Registered Manager and Operations Manager. I am responsible for leading all aspects of service delivery.
Emma Wilson
Operations Manager
I am a CQC Registered Manager and responsible for leading the Recruitment and Care Professional Experience Teams.
Ruth Rimmington
Care Professional Experience Manager
I am often the first point of contact for new clients, meeting with them to understand their needs and put in place a unique care package tailored to their needs.
Verity Edge
Client Experience Lead
I am responsible for matching Clients with Care Professionals and ensuring scheduled visits meet client needs.
Katrina Lake
Scheduler
I am responsible for recruiting outstanding Care Professionals to join our growing team as well as attending recruitment events throughout the year.
Jody Mastoras
Recruiter
I am responsible for providing administrative support to the recruitment team and the Care Professional Experience team. I have worked at Home Instead since 2021.

Margarete Cuffley
Care Pro Experience Administrator
I joined the team in 2020 as a Care Professional and now carry out regular service reviews with clients to ensure the care provided meets their needs as they evolve.
Libby Glover
Client Experience Lead
I am a Care Professional Experience Lead providing supervision and training to our Care Professionals.
Jenny Blackmore
Care Professional Experience Lead
I joined the team in 2014 as a Care Professional and now manage compliance, scheduling and on-call teams.
Egle Miliunaite
Client Experience Manager
I joined Home Instead in 2012 as a Care Professional and am now responsible for ensuring clients and their families have an outstanding care experience.
Amanda Smith
Client Experience Lead
I am a Care Professional Experience Lead. I look after our Care Professionals by providing on-going support and training.
Sonia Collins
Care Professional Experience Lead
I have been the Finance Administrator since 2015 am responsible for invoicing, payroll and bookkeeping.
Shirley Soanes
Finance Administrator
I first started working for Home Instead as a Care Professional in 2015. I now work as an on-call supervisor, supporting Care Professionals whilst they are out visiting clients.
Paula Bedford
On Call Supervisor
I love my job, it doesn’t feel like a job, and I get to help people which makes me feel good.
Catherine
Care Professional
I have a lot of empathy for people, and really enjoy helping others. We might all be there one day!
Angela
Care Professional
I joined Home Instead in 2022 as a Care Professional. I now work in the office as a Scheduler, so I'm responsible for matching Clients with Care Professionals and ensuring scheduled visits meet client needs.
Catherine Read
Scheduler

This is a company whose staff really do care on a personal level and who are client orientated, providing stimulative activities, conversation and going the extra mile to help client and family.
Eileen, Client
I am very happy with the support, care and kindness I receive from all the staff of Home Instead.
B.M, Client
Home Instead have an experienced caring team that far exceeds in quality anything we experienced from other agencies at this point of service.
Steve, Client
Home Instead have been looking after my father for a few years now, without them we would not be able to manage having him living in his own home. They are always bright and cheerful and Dad enjoys seeing them.
Bridget, Clients Family

Norwich

Suite 7, Diamond House,
Vulcan Road North,
Norwich,
NR6 6AQ

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Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Norwich, Taverham, Sprowston, New Costessey, Hellesdon, Hellesdon, Thorpe St Andrew, Bowthorpe, Mile Cross, Thorpe Marriott, Old Catton, Cringleford, Tuckswood, Earlham, Lakenham, Costessey, West Earlham, Thorpe Hamlet, Keswick, Ringland, Colney, Drayton, Eaton, Heartsease, Intwood, New Catton, North Earlham, Earlham Rise, Heigham Grove, Old Lakenham, Eaton Rise

If your town doesn't appear above please check the postcodes below to see if we cover your area.

NR1 1, NR1 2, NR1 3, NR1 4, NR2 1, NR2 2, NR2 3, NR2 4, NR3 1, NR3 2, NR3 3, NR3 4, NR4 6, NR4 7, NR5 0, NR5 8, NR5 9, NR6 5, NR6 6, NR6 7, NR7 0, NR7 8, NR7 9, NR8 5, NR8 6