Home Instead Norwich Celebrates Fantastic Feedback and 5-Star Award
Home Instead Norwich celebrates exceptional client and Care Professional feedback, receiving 95% client recommendation and a 5-star employer award.
We’re thrilled to share the brilliant results from our recent surveys. Thanks to the client and employee feedback we’ve received, we’ve been awarded the WorkBuzz 5-Star Employer Award, highlighting our commitment to both exceptional care and creating a supportive work environment for our Care Professionals.
Our client and Care Professional surveys reveal just how much our community values the work we do. Here’s a look at the results:
Client Feedback:
– 95% of clients would recommend our services
– 97% of clients say their Care Professional makes them feel safe during visits
These results speak volumes about the care and dedication that our team provides to each client. One client’s daughter expressed her gratitude:
“The Home Instead Norwich team have been amazing. My parents have been very well looked after and have grown to love their Care Professionals. The care team are professional, respectful, committed, warm, and compassionate – their visits brighten our day.”
— Client’s Daughter, Norwich
It’s always rewarding to hear how much our clients value the support and companionship we provide. We aim to deliver not just home care but comfort, security, and a sense of community belonging to every client we care for.
Care Professional Feedback:
We also received fantastic feedback from our Care Professionals, which is vital in ensuring we maintain a high level of service and satisfaction. Here’s what stood out:
– 95% of Care Professionals are proud to work for Home Instead Norwich
– 100% feel confident in their ability to meet their clients’ needs
Our Care Professionals are at the heart of what we do, and their satisfaction and happiness mean the world. One of our Care Professionals shared:
“I like that you are made welcome and everyone is friendly, young or older, and I get satisfaction out of my job. It can be tough at times, but very rewarding. It’s far the best company I have worked for. Also, I enjoy getting out and about meeting different people. I can be myself, which is so lovely as in my previous job I felt like I was a number, not a person. So, credit to Home Instead. I’m happy, and I think my clients feed off my contentment too. The best thing is you are supported when needing any advice.”
Another Care Professional added:
“It is a caring and supportive organisation. The Care Professionals are treated with respect and positive relationships are encouraged.”
And another shared:
“[I value] the support and empathy of everyone that works here. I feel so good after my shifts. I love how it feels like I’m just visiting a friend after a while.”
These testimonials highlight the positive, supportive work culture at Home Instead Norwich, where Care Professionals are valued, supported, and encouraged to build meaningful relationships with their clients.
Looking Ahead to 2025
As we move forward in 2025, we remain focused on continuing to provide outstanding care to our clients and maintaining a positive, supportive environment for our Care Professionals.
We are incredibly proud of our team’s hard work and the difference we make every day.
Thank You for Your Continued Trust
We want to extend our heartfelt thanks to our clients, Care Professionals, and the broader community for their continued trust and support. It’s because of your feedback and loyalty that we continue to grow, improve, and provide exceptional care.
If you or a loved one need support, don’t hesitate to get in touch with us on 01603 963317. We’re here to help!
Join Our Caring Team
Looking for a profession where you can make a real difference? Becoming a Care Professional with Home Instead Norwich means joining a team that values your hard work, dedication, and personal touch. You’ll have the chance to help others while enjoying a flexible, rewarding career.
If you’re interested in job opportunities, you can take the first step and apply online to become a Care Professional at our website or you can call our local team on 01603 963317.