Celebrating & Sharing Incredible PEAQ Scores!
We've rounded up some of our CarePro and client survey feedback results - and we're beaming with pride!
Each year, our clients, CarePros and office team are invited to complete an annual PEAQ survey. PEAQ stands for Pursuing Excellence by Advancing Quality and the feedback given from these surveys enables us to shape our service and continually improve. We were absolutely thrilled with our feedback from the 2024 survey and can’t wait to share some of our highlights, quotes and comments below!
What did our CarePro’s say about us?
Our initial training, support and recruitment scored 100% (excellent!) and 100% of our team said they felt confident in their ability to meet their clients’ needs.
What do they like best about working for us?
“The opportunity to make a real difference in clients’ lives while being part of a supportive and compassionate team. The strong sense of purpose and the rewarding connections with clients and colleagues make it a fulfilling place to work”
“My lovely clients – it’s a very rewarding job and it makes me happy making my clients happy and knowing I made a difference. When they tell me how much they appreciate me it brings me joy.”
“A good work-life balance and being matched to the clients. Friendly and approachable office staff.”
What did our clients say about us?
100% of our clients say we have an excellent understanding of their care needs, and 100% said they felt their CarePro made them feel safe when they visit.
91% of our clients would recommend Home Instead care and 100% would rate the overall quality of the service as excellent!
Here are some quotes and comments:
“Everyone I already deal with is outstanding in their care and support”
“I am a very new client but I have been very pleased so far and expect to continue for years.”
“They have been so supportive and listened to me when things have been tough trying to care for my Dad”
