Who's Who at Home Instead Week 4

Who’s Who at Home Instead

In this week’s article, we are introducing Jennie, our Head of Client Experience across both the Beverley & Hull and Pocklington & Brough offices.

What’s your role at Home Instead?

I’m Jennie, I am the Head of Client Experience for our Beverley & Hull and Pocklington & Brough offices.  I also take the role of Registered Care Manager. In my capacity as Head of Client Experience, I’m dedicated to ensuring that our clients receive the highest quality service, and that the management of this service exceeds expectations.

As the Registered Care Manager, I am responsible for ensuring that our staff are well trained to look after our clients, safely and with confidence. I also oversee Home Instead’s compliance with CQC (Care Quality Commission) regulations, ensuring that we meet all necessary standards.

The most rewarding aspect of my role is being able to support families in need, particularly when I can help someone maintain their independence by continuing to live in their own home.

What did you do before coming to Home Instead?

The majority of my long career has been dedicated to working with our older generation, whether by meeting their housing needs or providing care and support. I believe that the opportunities I’ve encountered have come at just the right moments, allowing me to build a fulfilling and rewarding career that has led me to where I am today.

What does “To us it’s personal” mean to you?

I firmly believe that all our staff are committed to offering the highest standard of care and support for our clients. I feel everyone genuinely care for their clients and go above and beyond to offer genuine ‘person centred care’.   As a Care Manager, I couldn’t be more proud or appreciative of the dedication and compassion that our team demonstrates daily.

What do you like to do outside of work?

As someone relatively new to the world of fitness, I’ve embraced it with enthusiasm!  In my spare time, I actively engage in a variety of activities that keep me moving and motivated. Whether it’s participating in exercise classes, enjoying a swim, or taking my three beloved dogs on long walks, I’m committed to living a healthier, more active lifestyle.