Home Care in Poole
Relationship-led and supportive Home Care in Poole from compassionate and experienced home care professionals.
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
The Poole Home Care team, here to help every step of the way
Here at Home Instead Poole, we understand there’s no place like home. Our home care services can help you or your loved one retain their independence and stay in their familiar surroundings. We provide a range of home care services that are tailored to suit individual needs. Our team deliver home care to Poole, Ferndown, Branksome, Sandbanks, Canford Cliffs and Westbourne.
Whatever support you need, home visits from an expert Care Professional will give you and your loved one’s peace of mind, knowing that you’re being supported well at home.
Let's have a chat to
see how we can help
Why Home Care may be right for you
At Home Instead Poole, our home care service helps you retain your independence in the comfort of your home. Our home care visits from a trusted Home Instead Care Professional can help you to live well in familiar surroundings. No matter the support you need, our incredible Care Professionals will give you and your loved one’s peace of mind, knowing that you are being supported well at home.
We collaborate with you to deliver customised domiciliary care and home visits tailored to your specific needs and preferences. Our Care Professionals come at your convenience, allowing you to decide when to wake up, enjoy meals, go out, or go to bed.
What we do to care for your loved ones
We offer two types of home care: hourly care, where we visit at set times, or live-in care, where a carer resides in the home. Both are overseen by our care management team and delivered by compassionate Care Professionals. Each care package is made up of of a unique mix services to meet your needs.
Companionship care
We carefully match Care Professionals with clients to ensure a meaningful bond is created.
Home help & meal prep
Keeping the home environment clean, safe, and nourishing with home-cooked meals.
Personal care
Assistance with bathing, dressing, and personal hygiene, always respecting the dignity of your loved one.
Mobility support
Helping your loved one move around their home safely, including transfers and positioning.
Health appointment management
We support you to attend those important health appointments.
Community engagement
We enable you to continue to do the things you enjoy, be it a visit to the garden centre or your local art group.
Transportation
Assistance getting you from A to B, whether it be to go visit a friend or help with your shopping.
Medication management
Ensuring medicines are taken correctly and on time, supporting overall health.
Dad and I were really pleased with the whole service we received from Home Instead. At times they went above and beyond to help us out of difficult times. They were very accommodating and genuinely caring. I would have no hesitation in recommending them. Thank you to everyone who looked after Dad.A D (Daughter of Client)
- I have been a user of this service for 5 years and have been impressed by the quality of my carers, their versatility and timekeeping. The office back up is also of good quality, for instance in lettin me know about changes to carers schedule of visits.
P C (Client)
- Home Instead has provided care for my wife for nearly four years and has never disappointed. The caregivers are a major strength of the organisation – I have always found them to be friendly, reliable, helpful, thoughtful and punctual but last month one even exceeded my expectations! As she was leaving, I stood up and promptly collapsed, badly twisting my knee and cutting my head open. The caregiver’s response was magnificent, having make me comfortable and staunched the flow of blood she called for an ambulance and then searched my contact list to find some relatives close enough to help. She stayed on whilst I was taken off to A&E and organised the helpers to look after my wife before eventually making her own way home. Home Instead can certainly be relied upon to respond well in an emergency situation!
Terence O
- Home Instead has changed my life. I look forward to the carers coming, although I can do a lot for myself, the extra help is very reassuring. I am less tired than I was when I did everything myself. Thank you, Home Instead.
B M (Client)
- Mum has Alzheimer’s, and we wanted to keep her in her own home for as long as possible; so Home Instead was the ideal solution. The staff are all friendly and very professional. We have two carers who cover Mum’s care over the week. Initially Mum was unsure about having anyone come into her home to help, but she soon settled down and seems to enjoy their company each day. It is a great comfort for us to know she is having a good meal each day, is taking her medication, and household chores are being undertaken. They have even done a little shopping for Mum, while it has been difficult for us to visit due to coronavirus. Mum’s hearing is not good, so it is not possible to have a telephone conversation with her, so it is reassuring to read the daily visit reports and know that all is well. If anything is wrong, they make contact immediately, and we decide the best course of action to take for Mum.
Sheelagh A
- The carers are really good with Dad as they have to put up with him quite often having no clothes on and some very unpleasant mess to clean up at times, but they do it all with good humour and thoroughness. Recently I had to give up my three visits a week at short notice to look after my husband and also self isolate due to the covid virus. The office staff could not have been more helpful in covering for me until we all get over this horrible time, and I can restart my visits. The carers who come to Dads are very caring and look after him as if he was one of their family.
Gloria L
- Home Instead caregivers have done a wonderful job in caring and supporting my mum over the last few months, not only because of the COVID-19 lockdown situation but just as the lockdown came into place Mum had an operation so they had to support the six to eight weeks recovery period which required gradual changes to the care/support needed as the weeks went on. Recovery went well then Mum had a small fall which meant Mum lost confidence, the caregivers have gradually built her confidence up. They have been there when we need them to be with Mum and had no problems with the service provided. The office staff and management have been fabulous too with managing the changes, even at short notice before/after the operation, they have also kept me informed when Mum has down days so I am aware not just via the family portal but contacting me directly. Overall Home Instead are doing a great job and has taken the pressure off me during these unusual times, I wouldn’t hesitate to refer them to others.
Lynne
- My grandmother has been having Home Instead for several years and they have been very flexible when she has required more and less care due to illness. She is 93 years old and is looking so well and I put this down to the care and kindness that she receives from the caregivers that visit her daily.
Lisa H
- We have used Home Instead for over five years. The care, support and kind efficiency has been constant. Since my husband died, I have kept the Home Instead carer, without whom I could not cope. An excellent organisation.
Jocelyn J
- My mother has been with Home Instead for a few years now and has been fortunate to have had the same carers for the last two years with the occasional stand-in when her regular carers are not available. Mum has been very satisfied with them all and naturally has become friends with her regular carers who do go the extra mile for her. Mum has great respect and trust in her carers which gives me peace of mind since I do live quite a distance from her. Mum could not live in her own home without the carers and looks forward to their visits. I have also got to know the carers during my regular visits and I have found them to be very professional, obliging and approachable. It is good to know that the manager does her regular review visits and Mum feels very comfortable discussing her care and requirements and is quite amenable to have any extra time if needed. I have updates from the manager who keeps me in the loop and I do contact her if I have any concerns or emergencies.
Michael S
- Carers are very nice, competent and have a good work ethic. They arrive on time and stay the allotted time and always consult with my mother regarding the tasks and help she requires. She feels very comfortable with her carers and because she knows the same members of staff will be attending she is less anxious than if different people keep turning up, as happens with many other agencies. Also, the management staff have been attentive and responsive in providing a service that suits my mother’s needs. I have no reservation in recommending Home Instead to others.
Peter A
- I have one main carer and 3 other carers all who have been excellent in providing my lunches, and when necessary personal care as well as helping with duties around the home. In addition to what they do for me, they have all been good company which is important to me as I am often alone all day while my wife is away working. The office staff have been very accommodating of any changes in the care schedule I might request and have informed me if there are any changes from their end due to sickness or holidays etc.
Martyn C
- Home Instead provides a companion to visit my brother who lives in a residential care home. My brother looks forward to and enjoys the visits from the companion. It helps to stimulate his conversation and also it means he has the undivided attention of someone for a few hours. The Home Instead companion who visits my brother has got to know and understand him very well over the years. In fact, he knows my brother so well that, he is aware of when my brothers physical or mental well being is in decline. He passes on his observations to the Office Manager and she telephones me to let me know exactly what’s happening. Without Home Instead I wouldn’t know how my brother was. I live 140 miles away from my brother and there are no friends or family close enough to visit him.
Angela P
- My carers from Home Instead are very caring, efficient, friendly, punctual, organised and dedicated. The carers take time in the morning so I can wake up at my own pace. They treat me as an individual and I enjoy having conversations with them whilst they attend to my needs. The managers in the office are very approachable and email/ring my daughter promptly if they have any concerns about me. New staff accompany my usual carer prior to their first visit so I can get to know them first.
Christine K
- Home Instead Senior Care (Southampton) have been completely fantastic! I feel totally confident that the caregivers are kind and compassionate towards my father. They have built a really positive relationship with him and I know they are conscientious in their care for him. The communication systems we have in place for both carer to us, the family and the office are excellent.
Laura S
- All my caregivers are very kind and friendly. They always arrive on time and are clean and well dressed. Any problems I have they help to sort out for me.
Heather H
- Over the past six months two carers, in particular, have cared for my mother 4 hours a week. Their care, kindness and dedication has been wonderful. They have done everything (and more) that we have asked of them. Thank you for their wonderful support and friendship.
Robert S
- The meeting was very satisfactory. The care team really care about what they are doing and in my opinion, they make me feel as if my well-being matters. Excellent service!
Margaret M
- I have found all staff, management, office and carers to be very nice, kind and caring. My Mum is content and the family is very happy with the car eprovided.
C M
- We first employed Home Instead in July 2012. This turned out to be an extremely wise move as we then had a group of superb professionals, with a very caring side to look after my mother during twice daily visits. The Carers were superb, matched to mother’s personality and totally reliable. The office staff were very much part of the team. Any concerns about mother were quickly passed on to us.
Nancy L
- I live 350 miles away from my elderly father in Southampton and have used Home Instead for almost 6 years. Initially for my mum, but for the last 4 and a half years as a companion carer for my dad. Home Instead have spent time in pairing the gentleman carer with my dad and he is excellent. Home Instead and the companion carer give excellent service. I can relax when I know dad is out with him having a safe and pleasant time. Home Instead are only at the end of a phone line for me. Excellent!!
M M
- Pulling out all the stops during the recent inclement weather, Home Instead have proved their weight in gold! The management kept us fully informed whilst their local caregivers went the extra mile to ensure Mum’s care was consistent. Since her diagnosis, Mum has never been happier, comfy, cosy, clean and well fed and it’s all down to the Home Instead wonderful staff. They are not the cheapest agency but are one of the best.
Gary W
Tailored Home Care in Poole
At Home Instead Poole, our home care services allow you or your loved one to maintain independence while staying in the comfort of your own home. We offer a variety of services, including companionship, housekeeping and home help, personal care, overnight and day care, as well as respite care.
Whether you’re looking for company, assistance with getting to an appointment at The Harbour Hospital, or even a fun afternoon at the Bay Leaf Café, we are here to help!
For example, our wonderful Care Professional, Susan, visits Jim in Branksome three times a week, where they enjoy watching his favourite show, Countdown.
Let's have a chat to
see how we can help
Trusted Home Care from experienced home care professionals in Poole
At Home Instead Poole, we’ve supported numerous families in finding the best solutions for their loved ones. With our extensive experience, compassionate care, and a team of highly trained Care Professionals, we are dedicated to helping individuals live happier, more fulfilling lives in the comfort of their own homes and within their communities.
All of our exceptional Care Professionals have completed comprehensive onboarding training, which includes a City & Guilds accredited dementia and end of life care course, along with earning their Care Certificate.
FAQs
Which towns and postcodes do the Poole team service?
Our office provides care for people at home in the following areas:
Parkstone, Ferndown, Canford Heath, Moordown, Branksome, Rossmore, Old Town, Ensbury Park, Oakdale, Branksome Park, East Howe, Lilliput, Wallisdown, Dudsbury, Alderney, Talbot Woods, West Parley, Canford Cliffs, Ensbury, Westbourne, Sandbanks, Longham, Talbot Village, Sterte, Poole, Foxholes, Stanley Green, Northbourne, Bloxworth, Tricketts Cross, Penn Hill, Manning's Heath, Alder Hills, Upper Parkstone, Longfleet, Parley Cross
If your town doesn’t appear above please check the postcodes below to see if we cover your area:
BH4 9, BH9 2, BH17 8, BH15 2, BH12 2, BH14 9, BH3 7, BH17 9, BH22 8, BH22 9, BH12 4, BH14 0, BH15 3, BH13 7, BH4 8, BH12 5, BH10 6, BH14 8, BH12 3, BH12 1, BH17 0, BH10 5, BH10 7, BH15 1, BH13 6, BH10 4
Is Home Instead Poole a locally owned home care organisation?
Home Instead Poole is one of 250 locally owned offices that collectively form Home Instead UK. Together, we care for 16,000 clients, delivering one million hours of home care each month. This unique combination of community-focused local offices and the resources of a national network enables us to provide personalised, relationship-led care while leading research and innovation that is transforming the experience of aging. Our services include companionship care, personal care, specialist care (including dementia, palliative, and Parkinson’s), and live-in care.
What is domiciliary care?
Domiciliary care, also known as home care, refers to a range of supportive services provided to individuals who require assistance with daily activities but wish to remain in the comfort and familiarity of their own homes. This type of care is tailored to the specific needs of each person and can include tasks such as personal assistance, meal preparation, companionship, and even light housekeeping. Domiciliary care allows the elderly to maintain a degree of independence while receiving the necessary support to lead a fulfilling and safe life at home, with peace of mind for their loved ones knowing that they have support.
Why choose domiciliary care?
Domiciliary care allows elderly people to remain at home in a familiar environment – boosting wellbeing and happiness – while promoting independence and autonomy, providing personalised and family-involved care, being cost-effective compared to institutional options like care homes, reducing lifestyle disruption and helping to maintain routines. All these things can contribute to better emotional and mental wellbeing, but also provide peace of mind to elderly individuals and their families. The decision to opt for domiciliary care depends on individual needs and circumstances, with many of the advantages stemming from its tailored, in-home support.
How does domiciliary care help?
Domiciliary care provides valuable support to elderly people by offering a range of services tailored to their needs that are delivered within the comfort of their own homes. These services can include assistance with daily activities such as personal hygiene, grooming, dressing, and medication management. Care Professionals can aid in meal preparation, ensure proper nutrition, and help with mobility. Companionship and social interaction are also crucial components, addressing feelings of isolation and loneliness.
It is also a great way to enhance the safety of elderly people at home, reducing the risk of falls and accidents through monitoring and support. Household tasks like cleaning and laundry can be managed too, alleviating more stress. All of these types of help together means that domiciliary care promotes independence, enhances quality of life, and provides a sense of well-being and security for elderly people who may have difficulty managing on their own.
How much is domiciliary care?
The cost of domiciliary care can vary widely depending on factors such as the level of care needed, the number of hours of care required, the geographic location, and the specific services provided. Generally, domiciliary care costs are broken down into hourly rates, and the total expense can accumulate over time. Domiciliary care can often be more affordable than moving to a care facility, but it’s essential to research and understand the costs of services covered by the fees to make the right choices for yourself or your loved ones.
Is domiciliary care good value/cost effective?
Domiciliary care can often provide very good value and be highly cost-effective, especially when compared to the expenses associated with moving into a care home or similar residential facility. While the exact costs depend on individual needs and location, receiving personalised care in the comfort of home can be more affordable and efficient in terms of both financial investment and comparative wellbeing. Having care and support delivered at home allows seniors to maintain their independence, avoid the costs associated with residential care, and receive tailored assistance that can enhance their quality of life. However, it’s important to thoroughly assess the specific services, rates, and available funding options to make an informed decision about the cost-effectiveness of domiciliary care for your specific situation.
How is domiciliary care funded?
Domiciliary care can be funded through several avenues. Private payments allow individuals and/or their families to cover costs directly, while long-term care insurance policies may also provide coverage to help. Government support is available through programs like the National Health Service (NHS) and local authorities, which offer assistance based on care needs and financial circumstances. Veterans may access funding through veterans’ benefits, and charitable organisations or grants can provide additional financial aid. Both personal budgets and direct payments are generally offered by local authorities, giving people more direct control over how to fund care services. Navigating these funding options usually entails meeting eligibility criteria, and selecting the best-suited avenues for the financial and care requirements you or your loved ones have.
Who might use a domiciliary care service?
Domiciliary care services are sought by all kinds of people who require support to maintain their independence and wellbeing as they age, or to help ease back into a routine at home after surgery or in the case of long term illness. Family caregivers seeking respite and support also often welcome at-home support to help with managing long term care, and it can be highly beneficial to elderly people who may feel isolated or lonely, as Care Professionals provide companionship and social interaction. Anyone in need of personalised assistance and support with daily activities within the comfort of their own home can benefit from some form of domiciliary care.
What is the role of a domiciliary care worker?
A domiciliary care worker’s role involves providing tailored support to seniors within their homes. Workers assist with personal care tasks like bathing and grooming, aid in mobility, prepare nutritious meals, offer companionship, manage medications, perform light housekeeping, provide transportation, and monitor health conditions. Their responsibilities extend to emotional support, safety awareness, documentation, and collaboration with healthcare professionals. By promoting independence and well-being, Care Professionals providing domiciliary care play a crucial role in helping the elderly to maintain a comfortable and fulfilling lifestyle within their own homes rather than needing to be taken into a residential facility.
What is the difference between domiciliary care and residential care?
Domiciliary care, or home care, offers personalised support within an individual’s own residence, encompassing tasks like personal care and companionship. It allows seniors to remain at home while receiving the necessary assistance. In contrast, residential care involves relocating individuals to specialised facilities such as assisted living or nursing homes, where they receive around-the-clock care, including help with personal needs, meals, and medical requirements. The decision between these options hinges on someone’s particular care needs and their preference for staying at home or transitioning to a residential care facility.
What domiciliary care services can you provide?
At Home Instead, we provide a comprehensive range of domiciliary care services designed to help elderly adults maintain their independence and comfort within their own homes. Our offerings vary by location but typically include essential services such as companionship, where our Care Professionals engage in conversations, games, and outings, and provide emotional support. Personal care services encompass assistance with daily activities like bathing, grooming, and mobility support. Day care services offer companionship and engagement during the day, while our home help and housekeeping assistance ensure a clean and organised living environment. Overnight care, respite care, and other specialised services are available to meet unique needs. Contact your local Home Instead office to learn more about our tailored domiciliary care options.
Reach out and talk to the Poole team today
Enable your loved ones to continue to live their life with the support of the Poole team. If you would like more information about our high quality Home Care service, please call us on 01202 133983, or fill out the form below.
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