Care Manager (with Registered Manager responsibilities)

The Role

Home Instead Ballymena was established in summer 2024. This is an extension of our current highly rated service in Belfast which we have served for nearly 3 years.

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. Our mission is to brighten the lives of seniors, giving them a sense of purpose, wellbeing & worth.

Job Description

This is an exciting opportunity for a highly skilled, experienced and motivated Care Manager to join our expanding team.

As Registered Care Manger you will be responsible for the growth and development of our domiciliary care services ensuring outstanding quality care. Initially you will work closely with the Directors with the aim to take the registration in the future. Responsibilities will include start up, growth and development of our domiciliary services. Whilst maintaining efficient running of the business operations, quality control, managing the needs of the clients and day to day management of staff. This role is suitable for both an experienced Registered Care Manager looking for a new challenge or a highly motivated Care Supervisor or Co-ordinator who is looking for the next step up in their career.

In this varied and challenging role, you will be involved in:

• Working closely with the Director to coordinate setup, growth and development of a high quality private domiciliary care service for older people in the local area
• Networking in the local community to raise awareness of the service
• Promoting the highest standards of care and service
• Offer support and leadership to the care team
• Converting new client enquiries and coordinating staffing rotas
• Ensuring compliance by maintaining accurate records and documentation in accordance with legal and organisational requirements
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• Responsibility & ownership of key performance indicators
• Undertake monthly audits including recruitment documentation, accident & incidents, medication & trend analysis
• Promoting a positive culture in line with the Home Instead ethos and values
• Work collaboratively with the registered manager of Belfast office to ensure consistency across both offices
• Participate in the On-Call rota as required

Info

Join our team as a Registered Care Manager and make a meaningful difference in the lives of our clients every single day.

Job Type: Full-time

Pay: £32,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Licence/Certification:

• Driving Licence Required

Qualifications

• Experience in a management role in health and social care is essential
• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent organisational and time management abilities, with a keen attention to detail
• Ability to work well and accurately under pressure
• Be responsive, agile and remain calm whilst dealing with multiple priorities
• Be flexible to meet demands of the business including participating in an on-call rota.
• Knowledge of relevant NI legislation and regulations governing the provision of care services, including RQIA regulations and NISCC
• Good working knowledge of IT Systems with experience of Microsoft Office. The ability to work with large databases and virtual communication platforms whilst adopting new technologies where appropriate
• Possess the appropriate combination of qualification, registration and experience as set in the Domiciliary Care standards.

  I.e. Professional qualification/Level 5 Diploma Leadership and Management in Health and Social Care (Adult Management) or equivalent qualification and experience.