Care Coordinator

The Role

To perform a variety of duties in the coordination of the scheduling rotas for clients and care professionals whilst providing the highest quality of service.

The Role

• To organise schedules and ensure all visits are covered with suitable staff.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Ensure client schedules are matched to their needs, with the same care professional and the same times each week, where possible.
• Work with the care team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Manage Care Professional annual leave to ensure continuity of service.
• Manage correspondence by responding to emails and calls.
• Develop excellent relationships with both clients and Care Professionals so that both can enjoy positive experiences.
• Maintain effective systems ensuring that all filing and databases are kept up to date.
• Hold the On-Call phone on a scheduled basis, one full week in six, including the weekend.
• Attend and complete care visits and introductions as required to ensure continuity of care for our clients.
• Carry out any other duties deemed necessary for the successful operation of the business.

Essential Criteria

• Experience of working in a scheduling or care coordinating role within a home care or other relevant environment such as logistics preferable.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Strong organisational skills with the ability to multitask.
• Keen eye for detail and the ability to work accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Info

What we provide:

A friendly and relaxed company with an incredibly supportive office and monthly team activities, including 'Lunch on us' Fridays.

Competative salary of £27,000 with additional pay when 'On call'

Wellness program with access to healthcare and counselling, plus blue light card discount.

Exclusive discounts at high street stores, supermarkets, utility providers and much more.

Contact us today:

Enjoy all of this as part of your new rewarding career with the Home Instead Isle of Wight family.

https://www.homeinstead.co.uk/recruitment/isle-of-wight/

The Home Instead family:

Interested in learning more about what Home Instead has to offer?  Search for Home Instead iow on Facebook to see the latest news and reviews at our office!

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01983 240015 or email [email protected] 

Qualifications

• NVQ level 2 Health and Social care and willing to work towards NVQ level 3
• Experience in co-ordinating and scheduling within care environment
• Being a driver and access to a reliable vehicle is essential for this role