Highest regulatory ratings

16,000+ active clients

Recommended by 97% of our clients

10,000+ carers nationwide

Home Care rating 9.7

Highest regulatory ratings

16,000+ active clients

Recommended by 97% of our clients

10,000+ carers nationwide

Home Care rating 9.7

From Richmond to Twickenham and many areas in between, we care for young and old in the comfort of your own home. Our outstanding care is delivered to each individual's needs, and our experienced team offers services ranging from companionship to mental health support, wherever and whenever you need us. Call us to find out how we can support you.

People relaxing on grassy steps by the riverside, with boats docked in the water and buildings in the background. - Home Instead

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

Mariecar is our operations Manager, she has been with us for over eleven years and has progressed through practically every role available. Her wealth of knowledge and experience makes her an invaluable member of our team.
Mariecar Lightwood- Clark
Operations Manager
Edgars' loving, kind yet professional nature means he is an effective Field Care Supervisor. In this role he advises and supports our Care Professionals ensuring that the care they are providing is of the highest quality.
Edgars Birznieks
Field Care Supervisor
Max is our Recruitment Manager who has been with us for over four years now. His eye for quality and talent is a testament to the brilliance of our office team and our Care Professionals. His eye for quality is also seen in his involvement in our advertising.
Max Smolen
Recruitment Manager
Elaine is one of our longest serving team members, being a part of Home Instead Richmond for over seven years. Being a Field Care supervisor, she visits clients and ensures all needs are being met and that they are receiving a quality service.
Elaine Ottaway
Field Care Supervisor
Jessica is our Care Consultant her unwavering attention and care to her role means she makes a real difference to all our client's lives. She takes her time to carefully construct care plans and find perfect client – Care Professional matches.
Jessica Hambleton-Jones
Care Consultant
Bano ensures clients needs are being met and that they are consistently receiving a quality service. She also assists with our accounting team.
Bano Nabaz
Field Care Supervisor / Accountant
Elizabeth has been with us for just over a month. In her role she works with the team, clients and Care Professionals organising schedules for visits.
Elizabeth Mizan
Care Co-ordinator
Clare has over 10 years of experience as a Live in Care Manager. She ensures the highest standards of professional practice and that each client receives personal care appropriate for their individual needs.
Clare Hudson
Live in Care Manager
Suzanne is based over in South Africa, her role includes recruiting carers for our Live In Side, co ordinating the carers and allocating them their positions. Her meticulous approach to her work ensures we carry our high quality into Live in Care.
Suzanne Van Greuning
Live In Recruiter and Care Co-ordinator
Adam is dedicated to ensuring that Clients have suitable Care Pros to cater to their needs at the time they asked for. His organisational skills also guarantee that Care pros schedules are as efficient as possible.
Adam Armada
Care Co-ordinator
As our Care Coordinator Manager, Matt is responsible for managing our Care professionals whilst also maintaining client and Care Professional relationships. His organisational skills ensure all our clients and Care Professionals are fully informed and satisfied.
Matt Deal
Care Co-ordinator Manager

“Delightful, kind and empathetic carers, who have established a warm and responsive relationship with our mother.”
Miranda W
They have met and indeed surpassed my expectations: their whole approach has been professional yet caring and sensitive, the whole process of assessing and providing care has been superb.
Matt S
Home Instead Richmond’s care of my aunt has been absolutely fantastic on all fronts – both from the carers and from management. They have looked after my aunt’s needs as if she were one of their own family. Such reassurance is indeed priceless.
Andrew M
I have felt fully supported throughout the process and everyone who was involved in my mother’s care has been incredibly kind, efficient and empathetic.My mother was beautifully looked after, I cannot recommend Home Instead highly enough.
FG (Daughter of Client)
They go the extra mile when you need them to whether it is for a sudden illness, hospital stay or need to change the care plan. They really do mean it when they say they put their clients first.
LR (Daughter of Client)

Richmond

Apsley House, Apsley Road,
Apsley Road,
New Malden,
KT3 3NJ

Schedule a call

Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Putney, Kingston upon Thames, Twickenham, Isleworth, Roehampton, Barnes, East Sheen, Hampton Wick, North Sheen, Hampton Hill, Richmond, Strawberry Hill, Mortlake, Kingston Vale, Kew, Putney Vale, Worton, Teddington, Ham, St Margarets, Hanworth, Whitton, Hampton, Petersham

If your town doesn't appear above please check the postcodes below to see if we cover your area.

TW9 3, TW9 4, SW15 1, TW1 2, SW14 7, TW10 6, TW9 1, SW14 8, TW10 7, TW11 9, SW15 3, TW10 5, SW13 0, TW2 6, TW11 0, KT2 5, SW15 5, TW1 3, TW1 1, TW7 7, TW13 6, TW9 2, TW2 5, SW13 8, SW13 9, TW12 1, KT1 1, TW12 2, TW12 3, SW15 6, SW15 4, TW11 8, KT1 4, TW1 4, TW2 7