Announcing the results of our PEAQ Survey
We are absolutely delighted to announce the results of our 2024 PEAQ (Pursuing Excellence by Advancing Quality) Survey, commissioned by Home Instead and conducted by the independent research organisation WorkBuzz. This years results have truly exceeded all expectations, providing us with invaluable feedback from both our clients and Care Professionals.
At Home Instead South Cheshire, we are deeply committed to delivering the highest standard of care, and the findings from the survey only stands to reaffirm that our dedication is making a real difference in the lives of our clients. The PEAQ Survey is a crucial tool that allows us to assess the experiences of both the people we care for and the exceptional Care Professionals who make it all possible.
We want to extend a heartfelt thank you to our incredible team. Their passion, hard work and unwavering commitment to providing the best care possible shines through in the results. Whether it’s assisting with daily activities, providing companionship, or offering specialised care, each member of our team has played such an important part in this success.
Our Care Professionals really are the backbone and their professionalism, compassion, and dedication to their clients is so evident in the feedback that we have received. The positive results and high ratings are a direct reflection of the outstanding care our team provides on a daily basis.
What the Survey Revealed:
The 2024 PEAQ Survey has given us a comprehensive insight into what we’re doing well and where we can continue to improve. We are particularly thrilled by the high level of satisfaction expressed by our clients, with many highlighting the consistency, reliability and kindness of our Care Team.
Equally inspiring were the responses from our Care Professionals. The survey revealed a strong sense of satisfaction within our team, with many reporting feeling proud of their role and feeling supported by the rest of the team. A positive working environment is crucial for ensuring our care is of the highest quality, and it’s clear that our supportive culture is playing a key role.
Continuing Our Journey
While we are incredibly proud of what we have achieved, we know that the journey never ends. The feedback from the survey will help us to continue to evolve, improve and adapt to the needs of both our clients and our team. We remain committed to nurturing a work environment where Care Professionals are supported, recognised and valued, making sure that they can continue to deliver the highest quality of care.
For our clients, we will continue to ensure that we are providing the personalised care and support that makes a real difference in their lives. Our commitment to excellence means we will keep striving to enhance the services we offer, ensuring that every client feels safe, respected and well cared for.
As we look ahead, we are excited about the future of Home Instead South Cheshire. With the results as a foundation, we are more committed than ever to keep raising the bar in both the care we provide and the working environment we create for our team.
Thank you once again to everyone who took part in the survey. Your feedback is invaluable, and we look forward to continuing to build on our success in the years to come.