We're Proud to Be a WorkBuzz 5-Star Employer
At Home Instead South Lakes, we’re thrilled to share some fantastic news with you—our team has been awarded the Work Buzz 5-Star Employer Award!
This achievement is extra special because it’s based on feedback from the people who matter most—our amazing Care Professionals and Clients.
Every year, we take part in the PEAQ (Pursuing Excellence by Advancing Quality) survey, an independent, anonymous survey that gives our Care Professionals and Clients the opportunity to share their honest opinions about what it’s like to work with or receive care from Home Instead South Lakes. The results this year have been heartwarming and truly inspiring, and we couldn’t be prouder to share them with you.
What Our Care Professionals Think
The feedback from our Care Professionals has left us beaming:
- 96% said they are proud to work for Home Instead South Lakes.
- 98% would recommend our services to others.
- 100% rated our recruitment process as 5-star.
- 100% feel confident in their ability to meet their clients’ needs.
- 100% have the tools and equipment they need to do their job safely.
Our Care Professionals are at the heart of everything we do, and knowing they feel valued, supported, and equipped to provide outstanding care means the world to us.
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What Our Clients Think
Hearing from our Clients is equally rewarding. The survey revealed:
- 100% feel safe when receiving care from us.
- 97% said we have an excellent understanding of their care needs.
- 97% reported that we arrive on time.
- 97% noted that we adapt to changes in their care needs effectively.
- 100% rated the overall quality of our services as 5-star.
Knowing that we’re making a real difference in our clients’ lives is what drives us every single day.
Why This Award Matters
This award is a testament to the incredible efforts of our entire team. We work hard to create an environment where our Care Professionals feel valued and supported, empowering them to deliver exceptional care. Louise Yates, our Group Operations Manager, summed it up perfectly:
“We strive to be the employer of choice in home care within our local community, and receiving this 5-Star Award affirms that we are achieving this goal. It reflects our dedication to enhancing the working lives of our Care Professionals, empowering them to thrive and deliver OUTSTANDING care to their Clients.”
Why Choose Home Instead South Lakes?
We’ve been rated Outstanding by the Care Quality Commission (CQC) and hold a perfect 10/10 rating on homecare.co.uk. These recognitions reflect the personalised care we provide and the trust we’ve built in our community.
Whether you or a loved one need companionship, home help, dementia care, live-in care, or end-of-life care, we’re here to support you through every stage of life. We take pride in tailoring our care to meet your unique needs, ensuring you can continue living independently and comfortably at home.
We've helped thousands of families to stay safe, comfortable and happy at home. Whatever situation you're facing, or whatever the question is, Home Instead is here to help.
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