Recognising Excellence in Home Care
At Home Instead South Lanarkshire, we are committed to providing compassionate, high-quality care that enables people to live safely and independently in their own homes. We are proud to share that both our Lanark and Hamilton franchises have recently been inspected by the Care Inspectorate (CI) and have achieved a ‘Very Good’ rating across all evaluated areas.
This outcome is a testament to the dedication and hard work of our Care Professionals and office teams, who consistently deliver outstanding care and support to our clients. The inspection process was rigorous, examining our internal documentation, observing care delivery in people’s homes, and gathering direct feedback from clients and staff.
Inspection Areas and Results
The Care Inspectorate evaluated our services based on the following key areas:
- How well do we support people’s well-being?
- How good is our staff team?
Additionally, Home Instead Hamilton was assessed on:
- How good is our leadership?
- How well is our care and support planned?
Each of these areas was scored using a six-point scale, with 1 being unsatisfactory and 6 being excellent. We are delighted to have achieved a score of 5 – Very Good – in all assessed categories.
Client and Family Feedback
One of the most rewarding aspects of this inspection was the positive feedback received from clients and their families. Their words truly reflect the impact of the care we provide:
- “Has given me my life back.”
- “Couldn’t be without them.”
- “They give me quality of life and independence.”
- “They have given her a bit of dignity back.”
- “It’s very personal. They know me and I know them.”
- “Has made a huge difference to our well-being.”
- “Consistency 100% and always introduced to a new carer.”
- “The management are very supportive.”
These testimonials highlight the personal and positive impact our services have on the lives of those we support. Our team takes great pride in maintaining a high level of consistency, professionalism, and compassion in every aspect of care.
Strong Leadership and Dedication
The inspection also recognised the high levels of confidence in our management team from clients, their families, staff, and other professionals. The leadership team was commended for its commitment to continuous improvement and ensuring the delivery of a top-quality care service.
Furthermore, our Care Professionals were praised for their dedication and strong values, which contribute to the well-being and independence of those they support. Their ability to form meaningful connections with clients and families sets Home Instead apart as a provider of personalised and relationship-focused care.
Maintaining High Standards
We are incredibly proud of our ‘Very Good’ ratings, as they reflect the unwavering commitment we have to our clients and their families. The Care Inspectorate’s acknowledgement of our high standards is an encouragement to continue delivering compassionate and person-centred care across South Lanarkshire.
For further details on our Care Inspectorate ratings, please visit:
- Home Instead Lanark Report:Care Inspectorate Report
If you or a loved one are looking for high-quality home care in South Lanarkshire, get in touch with us today to learn more about how we can support you.