How Technology Supports Our Proactive Approach at Home Instead Southampton
Discover how Home Instead Southampton uses technology to monitor clients' well-being, personalise care, enabling our proactive approach to care.
At Home Instead Southampton, we take great pride in delivering exceptional care that meets and surpasses the standards set by regulatory bodies like the Care Quality Commission (CQC).
A key part of our home care approach involves meticulously documenting each visit by our Care Professionals, ensuring we can provide the highest quality support for our clients.
Our recent research, the New Ageing Index from Home Instead UK, shows that older people are getting younger in their attitudes! Rather than fearing technology older adults increasingly embrace it and see the ability for tech to connect.
In this blog we explore how the use of technology supports our proactive care and consistent monitoring, to ensure clients receive the highest standard of support in their own homes.
Utilising app technology for enhanced care
Our Care Professionals at Home Instead Southampton use a specialised app to record vital aspects of each and every home care visit to our clients, including welfare, nutrition, hydration, and activity levels.
This is a crucial tool in our commitment to maintaining and improving our clients’ well-being and this is carefully reviewed by our Field Care Supervisors every day. Having this rigorous oversight allows us to identify any potential problems early, enabling us to take swift action when needed.
Identifying trends and responding quickly
One of the biggest benefits of our app is the ability to quickly spot trends and to flag for attention. These insights enable us to act promptly to address any potential issues before they escalate. This proactive approach is essential in maintaining our clients’ health and well-being.
A real-life example
A recent case study demonstrates how our diligent monitoring can make a significant difference in our clients’ lives.
The situation:
One of our clients, who had been receiving regular home care, began showing signs that he wasn’t quite himself. Because we ensure the same Care Professionals visit the same clients at consistent times, our team gets to know our clients very well and they quickly noticed a change in his condition. This consistency is a cornerstone of our approach, as it allows for more personalised and attentive care.
Actions taken:
Upon further investigation, we discovered that the client had developed a skin infection. Recognising the potential complications, we acted immediately. We contacted his GP, who prescribed a cream to treat the infection, and we adjusted our care schedule to include additional lunchtime visits. These visits were also crucial in encouraging the client to maintain proper nutrition (a vital aspect of managing his diabetes).
A positive outcome:
Thanks to our prompt action and the vigilant monitoring by our Southampton Care Professionals, we were able to prevent the client from declining, or needing a hospital stay. This outcome is a testament to the effectiveness of our approach, which combines technology with personalised care to achieve the best possible results for our clients.
Proactive approaches to provide the best care at home
By leveraging technology and maintaining consistent, personalised care, we can quickly adapt to any changes, ensuring that our clients receive the highest standard of care possible.
This proactive approach not only enhances the quality of life for our clients but also provides peace of mind for their families, knowing their loved ones are in safe and capable hands.
We’re proud of our commitment to monitoring, documenting, and acting on the needs of our clients is a crucial element in ensuring our clients remain comfortable and well cared for in their own homes, ensuring we are a trusted partner for the local community and families.
To understand how we can help your loved one to remain supported and live well at home, call our local home care team in Southampton on 01489 345879.
Or if you would like to join our incredible team apply online to become a Care Professional for a rewarding career with our local team!
