Outstanding survey results in successive years

Survey Results

The annual client and care professional survey is conducted by the independent survey company “Workbuzz”.  A huge 94% of staff responded and collated responses gave an incredible 95% engagement score. Here we look at some of the highlights in more detail.

We are extremely proud of our outstanding rating and our carers understand our ethos of providing only the highest quality care so we were delighted that 100% of care professionals said the are proud to work for Home Instead.

98% of staff said they recommend Home Instead’s services, showing that staff feel that their clients receive an exceptional service and they understand what they deliver provides amazing value.

With unique schedules for every care giver, we invest significant energy to give staff the balance they want and 89% said their job gives them flexibility to meet the needs of both their work and their personal life.

98% said they are well matched to their clients, confirming that the original core values of Home Instead are still strong, with personal, relationship-led care.

We believe that training should be a top priority to support our care professionals to be the best that they can be for their seniors, so we are over the moon that 100% said they feel confident in their ability to meet their clients’ needs.

Our office team is a key differentiator for Home Instead as the back office play a huge role in allowing us to go the extra mile for our clients and this was confirmed by our care team with 96% saying that the office staff are responsive to any queries they have.

Survey Comments

Care Manager, Trica Owen, who started her career at the Home Instead Stourbridge, Hagley and Halesowen Office as a care giver said “We work incredibly hard to support our carers, as that is the only way that we can provide outstanding care for our clients.  This award is recognition for the whole office team and a good sign that we are getting things right in our goal to be the employer of choice for homecare.’

One testimonial given in the survey sums it up perfectly: “Lovely people in the office who are supportive and don’t make me feel daft if I need to call the office to check anything. I love the values of home instead and love the worth while job I do. The best job I have ever had and I wish I did this years ago.”