Celebrating & Sharing Incredible PEAQ Scores!
We've rounded up some of our CarePro and client survey feedback results - and we're beaming with pride!
Each year, our clients, CarePros and office team are invited to complete an annual PEAQ survey. PEAQ stands for Pursuing Excellence by Advancing Quality and the feedback given from these surveys enables us to shape our service and continually improve. We were absolutely thrilled with our feedback from the 2024 survey and can’t wait to share some of our highlights, quotes and comments below!
What did our CarePro’s say about us?
97% of our CarePros said they are proud to work for us and feel confident in their ability to meet their clients’ needs.
What do they like best about working for us?
“The minimum one hour calls, it means a great level of care can be achieved”
“Making a difference in a persons’ life and seeing them smiling and being grateful, it warms your heart”
“The clients are absolutely lovely. The hours are right for me because of having children and working school hours, and I can ring the office any time if I need to”
What did our clients say about us?
100% of our clients say we have an excellent understanding of their care needs, and 96% would rate the overall quality of the service as excellent!
Here are some quotes and comments:
“I think my team are amazing and go above and beyond. They are fun, caring, kind and compassionate. They are part of my family and I couldn’t be without them.”
“I am so grateful for the care that was given to my Dad and especially when he became very ill at the end of life. I could not have wished for better Care Pros and I know they made my Dad smile.”
“Office staff are helpful and respectful and our carers are excellent. Perceptive, helpful, kind and reliable.”
