Home Instead Taunton & West Somerset Shines in Latest PEAQ Survey
This year’s PEAQ results truly highlight the exceptional care we provide and the strong, supportive workplace we’ve built.
At Home Instead Taunton & West Somerset, we are incredibly proud to share the fantastic results from our latest PEAQ (Pursuing Excellence by Advancing Quality) survey! This annual survey gives our clients, Care Professionals, and key players a chance to share their honest feedback—and this year’s results truly highlight the exceptional care we provide and the strong, supportive workplace we’ve built.
Outstanding Feedback from Our Clients
Our clients and their families trust us to deliver high-quality care, and their feedback speaks volumes:
📌 95% of clients say our Care Professionals make them feel safe when they visit.
📌 92% of clients say we have an excellent understanding of their care needs.
📌 97% of clients feel our office team takes appropriate measures to ensure their safety and well-being.
📌 97% of clients say they are involved in planning and reviewing their care.
📌 100% of clients say we adapt to any changes in their needs to continue providing effective care.
One client shared this lovely review:
“I do not think there is anything you could do to improve your visits; they are always to a very high standard, and I am more than satisfied with your visits.”
A Workplace That Truly Supports Its Care Professionals
At Home Instead, we know that happy and supported Care Professionals deliver the best care. That’s why we are thrilled that our Care Professional Advocacy Score is 93%, showing how much our team values working with us.
📌 93% of Care Professionals say they are proud to work for Home Instead.
📌 98% of Care Professionals feel they have access to the training they need to excel in their role.
📌 93% of Care Professionals feel motivated to do their best work.
One Care Professional shared:
“I’ve felt incredibly supported with any of my questions or queries fully answered. All the team in the office are very helpful. The colleagues I have shadowed have been kind and supportive.”
To support the team we hosted two PEAQ Open Days at our office in the Comeytrowe Centre, where we celebrated our Care Professionals—the real-life superheroes who make a difference every single day. Our office team even dressed as superheroes to highlight the incredible work our team does in the community!
In our Key Player survey, which includes feedback from our leadership team, we achieved some truly outstanding results:
📌 100% of key players said they are proud to work for Home Instead.
📌 100% of key players said they feel treated fairly, regardless of race, gender, age, ethnicity, sexual orientation, or other differences.
📌 93% of Key Professional feel motivated to do their best work.
These results reinforce that Home Instead is not only a fantastic place to work but also a company that values inclusivity and fairness for all.
Join Our Award-Winning Team
We currently have Care Professional vacancies in and around Taunton & Wellington areas—a fantastic opportunity for anyone looking to start or grow a career in care. With full training and ongoing support, we ensure our team has the skills and confidence to thrive in the care sector.
As Steven Frost, CEO of WorkBuzz, shared:
“At WorkBuzz, we believe that exceptional employee experience deserves to be recognised and celebrated. Home Instead has worked hard to create a culture where their people can truly thrive.”
If you’re interested in joining our team or learning more about our home care services, we’d love to hear from you! Call us at 01823 211121 or visit www.homeinstead.co.uk/taunton-west-somerset to find out more.
