Why matching our client and Care Professionals results in better quality care
At Home Instead Truro, Falmouth & Redruth we believe that matching our Care Professionals with clients is crucial for the quality of home care provided and the well-being of both our clients and our Care Professionals. It involves a detailed process that considers the needs, preferences, and personalities of clients and the skills, experience, and temperament of Care Professionals.
The matching process begins with an assessment of the client’s needs. Understanding the client’s medical conditions, physical abilities, personal care requirements and medication management support, assessing any cognitive impairments such as dementia and the client’s emotional well-being, including potential mental health issues and considering the client’s lifestyle, routines, cultural background, language preferences, and personality traits. This is important if we are providing dementia care, personal care, companionship or even home help and light housekeeping.
We then look at the availability of the team near to that client and their skills and attributes, reviewing the individual’s qualifications and experience with specific medical conditions or care tasks such as dementia care, medication training or manual handling/mobility training. Looking at the Care Professionals communication skills, empathy, patience, and ability to handle emotional or behavioural challenges. Another key area to consider is to ensure the Care Professional can communicate effectively and respect the client’s cultural values and language preferences.
When matching clients with Care Professionals it is important to look at who is likely to get along well, based on interests, temperament, and social preferences. Aligning the Care Professionals availability and approach with the client’s daily routine and lifestyle preferences, ensuring they can reliably reach the client’s home to provide timely care, matching their schedule with the client’s care requirements and the days and times they need the support.
At Home Instead, matching is important for the client’s quality of care. Good matching ensures that the Care Professional team has the right skills and experience to meet the client’s specific needs, leading to more effective and personalised care. It reduces the risk of care-related errors and enhances the client’s safety and well-being. Clients are more likely to feel comfortable, respected, and understood when they are paired with a Care Professional who aligns with their personal and cultural preferences. A good match can foster a positive and trusting relationship, which is essential for the client’s emotional and psychological health as well as enhancing our Care Professionals job satisfaction.
For our clients’ families, they are reassured knowing that their loved ones are receiving care from someone who is not only qualified, but also compatible with their needs and personality.
For our Care Professionals they are more likely to feel fulfilled and less stressed when they are assigned to clients whose needs match their skills and preferences. It reduces the risk of burnout and higher retention of staff can result from better matching, leading to more consistent and stable care for clients.
A wonderful company staffed by professional and kind staff who have made a real impact on the quality of life for my father and mother, as his carer.
Right from the first meeting with the care manager we were impressed and reassured. He took time to get to know my family; what we needed, my father’s interests as well as full health details. At no point were we rushed to sign a contract (unlike other companies we met with!), however once we were ready the carers were rapidly in place.
The company believes in and delivers, a small team approach to care with wonderful, reassuring and knowledgeable carers. They really engage with Dad throughout the sessions, but also keep an eye on Mum. The carers were introduced by the manager in person and we always know who is coming in.
The care package has already been tweaked as needs have changed, but the ease of contact with the manager has meant that changes to the level of care are seamless.
A massive thank you from all the family.
Sue L – daughter of client
Very pleased with the communication throughout the organisation. Excellent access to management and a positive ‘can do’ attitude from everyone.
Very pleased with the two caregivers we work with, they are making a real difference.
Well done to all and thanks for providing a super experience and service.
Peter T – son of Client
Find out how our unique approach could make a real difference to the life of a loved one, enabling them to enjoy living at home for as long as possible in and around Truro, Falmouth and Redruth. Call Richard on 01872 303400, email him [email protected], or fill in our form and he'll get back to you.
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