Delivering Outstanding Care in Westminster and the City of London

When it comes to social care in the community, outstanding care is essential to ensuring that elderly people, particularly those living with dementia, receive the support they need to live fulfilling and independent lives. In this blog post, we’ll explore what outstanding care looks like in this context and why it matters.

What is outstanding care for our clients at Home Instead Westminster?

Outstanding care involves a person-centred approach that takes into account the unique needs, preferences, and abilities of the individual. It’s about supporting them to live their lives in the way they want to, and to maintain their dignity and independence for as long as possible. Here are some key characteristics of outstanding care as we see it at Home Instead Westminster:

Compassion and empathy: Our Care Professionals demonstrate empathy, understanding, and compassion towards the person they support. This involves taking the time to get to know the person and their needs and treating them with respect and dignity.

Communication: Communication is crucial, particularly when supporting a client living with dementia. Our team at Home Instead Westminster will use simple language, speak clearly and slowly, and take the time to listen to the person. They will also be aware of non-verbal cues, such as body language, and respond appropriately.

Person-centred care: Outstanding care involves tailoring the care and support provided to the individual. This includes taking into account their likes and dislikes, interests, and abilities, and involving them in decisions about their care.

Continuity of care: Our clients at Home Instead Westminster benefit from continuity of care, with the same Care Professionals delivering care and support wherever possible. This can help to build trust and familiarity, and reduce confusion and anxiety.

Flexibility: Our clients may require different levels of support at different times. Outstanding care involves being flexible and responsive to their changing needs, and adjusting the care and support provided accordingly.

Why does outstanding care matter?

Outstanding care is essential to ensuring that you can live your life to the fullest, with dignity and independence. It can improve your quality of life, reduce anxiety and stress, and help to maintain your physical and mental health. Outstanding care can also have a positive impact on family members, who can feel confident that their loved one is receiving the best possible care and support.

In conclusion, outstanding care for our clients at Home Instead Westminster involves a person-centred approach that takes into account your unique needs, preferences, and abilities. It’s about demonstrating empathy, communication effectively, providing continuity of care, being flexible and responsive to changing needs, and treating the person with dignity and respect. By delivering outstanding care, Home Instead can help our clients to live fulfilling and independent lives.