We’re here to help the community, in their own homes.

Sergio and Yan have grown the Home Instead Bristol West office over the last 15 years, helped by a highly trained team of Care Professionals, making a real difference to clients’ lives, with bespoke, reliable home care services.

Whether specialist home care in Portishead or companionship in Nailsea, we cover all needs - from palliative to dementia care and much more.

Call to find out how we can help you or your family.

An older woman smiles while talking to another person holding a watering can in a garden. - Home Instead

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

Hello, thanks for coming to our Home Instead Bristol website. I am the owner of the branch covering the West Bristol, Portishead and Nailsea Areas.
Sergio Mesen
Franchise Owner
Hi there! I'm Yan, co-owner of Home Instead Bristol West and Operations Manager.
Yan Mesen
Registered Manager
Hi, I'm Rachel and I assess client needs and ensure we deliver the appropriate personal care.
Rachel Reynolds
Compliance Manager
Hi, I’m Pat. I help the Care Professionals give the highest quality of personal care to our clients.
Patrycja Kwiatkowska
Trainer/Care Professional Supervisor
Hi I’m Greg. Responsible for marketing and brand communications, I help to source both Care Professionals and clients, growing capacity to deliver high-quality, personal care services.
Greg Clemett
Marketing Manager

“I cant say how happy we are with all that you do, the carers and the company in general. It’s so nice to know you all genuinely care about doing your best for Mum and Dad it means the world to me.”
BM, Ashton
“Thank you for all your help and perseverance in taking on and working with me to provide a suitable care package for my mother. Can you also thank the carers who went the extra mile to make mum feel safe and happy and give her a little fun.”
HW, Bristol
“We’d like to take this opportunity to thank you all for the support provided – it’s really appreciated and made a huge difference to mum’s ability to continue living at home.”
JF, Portishead
“You, your office staff and all the carers over the many years of looking after D have been diligent, kind and caring. We would recommend your company to anybody who is seeking the help that you have given us.”
AL, Clifton
“We have been really pleased with C. She has coped with M who can be really difficult sometimes, used her own initiative and leaves the flat spotless. You have all been very efficient and I would recommend you to friends if they need care.”
MJ, Leigh Woods
“I appreciate all the help and support you have given and will definitely get back in touch if we need more help in the future.”
OG, Portishead
“The team have all been absolutely fantastic to deal with and the carers themselves are just amazing. I will write separately to them, to thank them for all their support over the last couple of years.”
AR, Bristol
“I would like to thank you for your help with the lovely carers you sent along to care for D in the last month. They have all been very kind, caring and professional.”
DJ, Portishead

Bristol West, Portishead and Nailsea

3rd Floor, The Sion Building, Crown Glass Place,
Crown Glass Place,
Nailsea,
BS48 1RB

Schedule a call

Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Bristol, Portishead, Bedminster, Hartcliffe, Nailsea, Hengrove, Long Ashton, Withywood, Pill, Hotwells, Bedminster Down, Backwell, Redcliffe, City Centre, Ashton Vale, Highridge, Ashton Gate, Headley Park, Totterdown, Knowle, Southville, Broadmead, North Weston, Felton, Portbury, Failand, Abbots Leigh, Leigh Woods, Flax Bourton, Dundry, Wraxall, Clapton in Gordano, Barrow Common, Weston in Gordano, Barrow Gurney, Woodhill, Lower Failand, Downside, Lulsgate Bottom, Farleigh, West Town, East Dundry, Clifton, Chelvey, North Wick, Yanley, Whitchurch, West Hill, West Hill, West End, Clifton Village, Spike Island, Redcliffe Bay, Port Marine, Easton in Gordano, Brockley Court, The Wild Country, Audley Redwood

If your town doesn't appear above please check the postcodes below to see if we cover your area.

BS1 2, BS4 1, BS13 9, BS3 1, BS1 5, BS48 2, BS20 6, BS20 8, BS3 3, BS1 1, BS8 4, BS4 2, BS8 2, BS8 1, BS13 0, BS1 4, BS1 3, BS20 7, BS8 3, BS48 4, BS3 5, BS1 6, BS13 7, BS20 0, BS14 9, BS41 9, BS40 9, BS3 2, BS2 8, BS14 0, BS3 4, BS13 8, BS41 8, BS48 1, BS48 3