Highest regulatory ratings
16,000+ active clients
Recommended by 97% of our clients
10,000+ carers nationwide
Home Care rating 9.7
Highest regulatory ratings
16,000+ active clients
Recommended by 97% of our clients
10,000+ carers nationwide
Home Care rating 9.7
Relationship Based Care in North Hampshire
Award-winning service you can rely on
Care Services
Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.
Meet the team
Bob made a career change in 2015 and set up the Basingstoke office of Home Instead to make a positive difference for the local community.
His vision is a home care service which clients really love, from care professionals who really love providing it.Bob Nicholson
Owner
Mary is a qualified mental nurse and has spent her career in nursing and home care.
She is passionate about delivering the best possible service to each individual so as to enable our clients to retain their independence and continue to enjoy rewarding lives at home.Mary Selim
Care Manager
Jess previously worked in child care, but is now the life and soul of our office.
She works with Aston to liaise with new clients, understand their needs, set up their care plans and ensure that their visits are working out well. Jess loves hearing clients’ stories.Jess Wright
Deputy Care Manager
Kelly’s background is in sheltered housing and then home care.
She has bravely taken on the scheduling role, and uses her understanding nature to liaise with our clients and Care Pro's alike to ensure that everyone gets the visits that they want when they want them.Kelly Downes
Care Coordinator and Scheduler
Lori made a career change into care in 2018 and has not looked back since.
After various care and care management roles, she joined us as our recruiter and live-in care supervisor, and is at the forefront of taking on the wonderful people that care for our clients.Lori Hearn
Recruiter & Live-in Supervisor
Denise’s early career was with the NHS, on elderly care and orthopaedic wards. She then used her experience to train others to achieve NVQs in Care.
With Liz, Denise trains and supports our Care Professionals, providing the caring individuals that we pride ourselves on.Denise Pratt
HR Manager - training and pastoral care
Deanah worked in IT sales prior to joining us for a complete change in direction.
She now works so closely with Janet to run our Let’s Move exercise sessions and other community engagement events that some people can’t tell the dynamic duo apart!Deanah Lincoln
Community Champion
Janet worked in the commercial world prior to setting up her own business providing mobility exercise for the elderly.
She has now brought her outgoing personality and mobility expertise to us, and with Deanah runs our Let’s Move sessions and other community eventsJanet Walker
Community Champion
Liz has 25 years experience in the care sector.
She brings that experience to bear in the selection, training and mentoring of our Care Professionals, working closely with Lori and Denise to take on and support the caring individuals that our service prides itself on.Liz Melham
Training and pastoral care
Theresa has worked in the care industry for over 20 years, with both elderly clients and people with learning difficulties.
As well as managing operations at the weekends, Theresa monitors quality and coordinates the provision of personalised care to meet client requirementsTheresa Walker
Deputy Care Manager
Aston works with Jess to take on new clients, from care consultation through care planning to starting off the visits, ensuring that our clients get the care and support at home that they want and need to maintain their comfort and independence.
Aston Chivers
Field Care Supervisor
We are overwhelmed with the sheer professionalism and humanity that your agency provide. You have proved to be very flexible and treat my mother with such respect and dignity. It gives us, finally, peace of mind for the times when we cannot be with mum. For that, we cannot thank you enough.
Jane, client's daughter
Each of the three regular caregivers treats my mother with the utmost kindness and respect, and she looks forward to their visits. Each of the ladies provides a different kind of experience from short outdoor walks to board games to exercise and massage. The visits have enabled her to continue to live independently in her home. I have nothing but appreciation for the work that the caregivers and other staff do, and I would recommend Home Instead (Basingstoke) to anyone in similar circumstances.
Shirley, client's daughter
I have found Home Instead (Basingstoke) to be excellent in all respects. The carers are empathetic to my wife’s needs, very caring, knowledgeable, conscientious and very affable. The management act very professionally and beyond what I would have expected, referring my wife to the local surgery when necessary.Edward, client's husband
Amazed how these carers continue to be consistently ‘on time’ with visits. They always arrive with a smile and more often than not a ‘chirpy’ remark to brighten my day. I have been using this care provider for two years and three months and would not have stayed for so long if I was not very satisfied with the quality of care they provide, not just to my wife, who lights up when they come, but also to myself.David, client's husband
Home Instead Basingstoke are very friendly, professional and conscientious. They have provided wonderful home visits and care for my mother, who is in her nineties. She greatly enjoys their visits and they are very caring and friendly. The care staff are very good and the management team run the organisation very well in my experience, and they have all been flexible, understanding and very dependable. They have maintained their high standards consistently despite the huge challenges that Covid has added to their workload. We are very grateful for the service they provide.Guy, client's son
Both my parents have been supported by Home Instead for many years and the service is, in all the family’s view, excellent. All the carers have been very professional, friendly, attentive, always going the extra mile, treat their clients with the utmost dignity and all in all provide a top class care service. The management team is also top class, very professional, always quick to respond, always providing solutions to problems, have always provided top class carers, and often come themselves to keep in touch with clients.
David, client's son
This highly professional team have looked after my mother for a couple of years. The team all demonstrate a passion for care and going the extra mile. Some of the carers became close friends to Mum. They not only provided first class care but demonstrated considerable empathy and patience. They would encourage Mum to talk of her time in the Women’s Royal Navy Service, of the family growing up and of all her memorable experiences. The visits became a social highlight for her as well as for providing essential care.Richard, client's son
Home Instead was recommended to me when it was obvious that my mum needed extra help at home. My mum was very against having someone from outside helping her but when Home Instead came along for the initial meeting my mum warmed to them straight away. They started caring for Mum and were excellent, they turned up on time, did extras like making Mum a sandwich at lunchtime and really took the strain off my husband and me.Sandra, client's daughter
The carers are highly professional, conscientious, empathetic and very caring. They provide first-class care to my 91-year-old mother which allows her to live independently in her own home. There has always been a continuity of the same carers over the past year, which has been good for Mum. I highly recommend this professional caring company.Ann, client's daughter
Home Instead carers are doing a very good job of looking after two elderly people, both suffering with dementia. Without the carers’ daily visits, these two elderly people simply could not continue to live at home, as they cannot prepare food, hot drinks, or be trusted to take their medication. Also these two elderly people need help keeping themselves washed and dressed in clean clothes, and their home clean and tidy. The home care that Home Instead provides really does make the difference between living in the family home and going into a nursing home.Paul, nephew of clients
Home Instead provide daily visits to care for my mother in law, who has Alzheimer’s and other mental health issues.
Setting up care was easy, with a thorough and understanding review of what we needed. We felt very listened to.
Carers are reliable, friendly and flexible, with the client at the centre of everything. They are knowledgeable and skilled.
I feel that my mother in law is being cared for by kind, professional people and she, and I, are very happy.Jo, client's daughter in law
Areas and postcodes we cover
Our office provides care for people at home in the following areas.
Basingstoke, Tadley, Popley, Brighton Hill, South Ham, Chineham, Hatch Warren, Winklebury, Burghfield Common, Hartley Wintney, Spencers Wood, Kempshott, Bramley, Odiham, Kempshott Park, Oakridge, Mortimer, Buckskin, Kings Furlong, Old Basing, Kingsclere, Lychpit, Lane End, Woolton Hill, Black Dam, Sherfield Park, Baughurst, Pamber Heath, Steventon, Worting, Sherfield on Loddon, Aldermaston Wharf, North Warnborough, Nutley, Sherborne St John, Overton, Silchester, Swallowfield, Aldermaston, Burghclere, Riseley, Long Sutton, North Waltham, Hackwood, Headley, South Warnborough, Quidhampton, Eversley Centre, Upton Grey, Rotherwick, Eversley Cross, Ecchinswell, Crookham, Cliddesden, Ramsdell, Farley Hill, Farley Hill, Preston Candover, Eversley, Newnham, Houndmills, Mapledurwell, Dummer, Winchfield, Brimpton, Dunley, Ashford Hill, Hartfordbridge, Church End, Hound Green, Dogmersfield, Greywell, Beech Hill, Ufton Nervet, Axford, Hazeley, Newtown, Heckfield, Pamber End, Pamber Green, Laverstoke, Old Warren, Winchfield Hurst, Monk Sherborne, Wildmoor, Hook, Up Nately, Freefolk, Hurstbourne Priors, West Heath, Mortimer West End, Nately Scures, Wootton St Lawrence, Brimpton Common, Pound Green, Grazeley, Sulhamstead, Stratfield Saye, Padworth, Turgis Green, Ashmansworth, Mattingley, Hillside, Sydmonton, West End Green, Ryeish Green, Grazeley Green, Hollington Cross, Bramshill, Oakley, Southrope, Wolverton Common, Dipley, Hannington, Cole Henley, Fair Cross, Deane, Winslade, North Sydmonton, Ellisfield, Lyde Green, Blounce, Newtown Common, Whitway, Tunworth, Well, Crux Easton, Hazeley Bottom, Litchfield, Three Ashes, Browninghill Green, Heath End, Ashe, Tufton, Sheffield Bottom, Cufaude, Ufton Green, Axmansford, Ibworth, Greenham, Latchmere Green, Woodcott, Bagmore, Wheat Hold, Herriard, Broadmere, North Oakley, Whitehall, Weston Patrick, Little London, Hyde End, Sulhamstead Abbots, Ashe Warren, Whitchurch, Upper Wootton, Farleigh Wallop, Weston Corbett, Foxhall, Andwell, Polhampton, Mill Springs, Riverdene, Three Mile Cross, Old Burghclere, Bishops Green, Stratfield Mortimer, Pilcot, Phoenix Green, Wolverton Townsend, Charter Alley, Highclere, East Oakley, Stoney Heath, Bramley Green, Smiths Green, Plantation Hill, Crookham Park, Ellisfield Green, Monksford, Wells-In-The-Field, Fair Oak Green, Mereoak Park, Hartley Wespall, Spanish Green, Gobley Hole, Bidden, Rye Common, Little Hoddington, Buttnidge, St Stephen's Green, Swaineshill, Brock's Green, Stanford End
If your town doesn't appear above please check the postcodes below to see if we cover your area.
RG22 6, RG21 5, RG28 7, RG23 7, RG21 6, RG21 8, RG22 5, RG19 6, RG20 5, RG26 3, RG20 9, RG7 8, RG26 4, RG24 9, RG21 7, RG22 4, RG21 4, RG7 4, RG24 7, RG19 8, RG7 1, RG29 1, RG27 9, RG7 2, RG24 8, RG25 3, RG25 2, RG20 4, RG21 3, RG23 8, RG7 3, RG27 8, RG26 5, RG27 0
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